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Company News

06 December 2017

Aeroflot to compensate passengers for flights delayed on 1 December

6 December 2017 – Aeroflot is offering compensation to passengers whose flights were delayed by more than four hours as a result of severe weather conditions at Sheremetyevo International Airport on 1 December.

All passengers booked on flights SU212 (Moscow to Hong Kong), SU2192 (Moscow to Amsterdam), SU274 (Moscow to Phuket), SU 2016 (Moscow to Prague), SU2316 (Moscow to Berlin), SU1702 (Moscow to Vladivostok), SU2528 (Moscow to Malaga) on 1 December, including passengers who decided not to travel, will be offered compensation in cash or as Aeroflot Bonus miles towards the cost of future reservations as follows:

  • Economy class RUB 5,000 or 10,000 miles;
  • Business class RUB 10,000 or 20,000 miles.

Compensation can be claimed until 28 February 2018, inclusive, in person at Aeroflot sales offices worldwide (http://www.aeroflot.ru/gb-en/offices).