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Company News

06 July 2017

Aeroflot advises passengers to include contact details when booking. This is an obligatory procedure for booking agents selling tickets

6 July 2017, Moscow. — Aeroflot has released updated instructions for booking agents, “Rules for filling in passenger information”. The current version of the document states that it is strictly necessary to enter the telephone number of a passenger making a booking before a ticket is issued. In case of failure to observe the rule Aeroflot will fine the booking agent in question.

Entering correct contact details is important due to Aeroflot’s need to promptly inform passengers of important information relating to their forthcoming flights. Agents would sometimes enter an incorrect telephone number at booking, hampering communication with passengers in the event of flight time change, departure delay or rebooking, or departure terminal change. If incorrect contact information has been entered, the booking agent bears responsibility for the passenger possibly missing their fight.

Aeroflot has a special focus on making sure booking agents follow established norms and cooperative procedures. Nonetheless, Aeroflot also recommends that passengers take additional measures to safeguard tickets purchased through booking agencies. To protect their own interests, passengers have the right to demand that booking agencies should enter their contact details before their bookings have been confirmed by the agent.

Passengers booking tickets independently on Aeroflot website are kindly advised to enter complete and correct contact details, as this will facilitate customer support, ensure rapid and consistent communication, and timely delivery of important notifications.

 About Aeroflot

Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot and its partners serve 1,062 destinations in 177 countries worldwide. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries).

Aeroflot became the first Russian airline to be awarded Four Star Airline status by Skytrax in recognition of the high-quality of its customer service. In 2017, Aeroflot was named Best Airline in Eastern Europe for the sixth time at the Skytrax World Airline Awards.

In 2017, Aeroflot was named the most powerful brand in Russia and the world’s strongest airline brand by leading valuation and strategy consultancy Brand Finance. Aeroflot was also named Best Major Airline in Europe by TripAdvisor travellers and  recognised as the Favourite International Airline in China at the Flyer Award Ceremony 2017.

Aeroflot operates one of the youngest fleets in the world with 199 aircraft. Aeroflot is based in Moscow, at Sheremetyevo International Airport.

Aeroflot is among the global leaders in aviation safety, with a European Community Safety Assessment of Foreign Aircraft (SAFA) Index, the main globally recognized safety parameter, comparable to global peers.

The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the seventh time in 2017, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant.

Find out more at www.aeroflot.com.