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Terms for organisations booking tickets via a service agent

1. Corporate Loyalty Program Membership

1.1 To qualify for membership of the Corporate Loyalty Program, companies (organisations) must have an annual spend on air travel with Aeroflot PJSC of at least 1 723 USD. Failure to meet this condition within one year of joining the Program will result in the disabling of the Organisation's profile and the cancellation of all bonus points awarded.

1.2 When tickets are issued in a service agent's booking system, the service agent specifies the Organisation's Program Member ID Code and credits to its balance bonus points at a rate of 2% to 3% of the published fare of the flights used, in accordance with the following table (points are only awarded for flights operated by Aeroflot PJSC in each fare group):

Total cost of
used flights
in the current period, USD
Number of points awarded
(% of the rate)
1 to 5 747 2 %
5 748 to 28 730 2.5 %
28 731 to 86 183 3 %

1.3 When the total cost of tickets used has reached 1 723 USD, the Organisation can use the points to pay all or part of the base fare by booking a ticket in the Program member area at www.aeroflot.com. When paying for tickets, one point is equivalent to one dollar US.

1.4 When issuing a ticket for an employee of the Organisation who is a member of Aeroflot Bonus, the Agent also specifies its individual Aeroflot Bonus Card number to accumulate bonus miles.

2. Payment and Refund Terms

2.1 The Organisation pays for air travel and gets its tickets refunded or re-issued via its service agent. Award ticket refunding and re-booking is performed via the Aeroflot PJSC Call Centre.

3. Joining the Program

3.1 Organisations wishing to join the Corporate Loyalty Program and book tickets through their service agent should fill in an application form[*] (the form can be filled on behalf of the Organisation by the service agent).

3.2 Aeroflot PJSC reviews the application within 10 business days and, if approved, sends an E-mail to the address specified by the applicant containing the Corporate Loyalty Program Terms of Support with Service Rendered by a Service Agent.

3.3 On agreeing with the Terms, the Organisation emails the signed Terms to Aeroflot PJSC (scanned copy to the E-mail address: corporateapplication@aeroflot.ru; loyalty@aeroflot.ru).

3.4 Upon receiving the scanned copy of the Terms, Aeroflot PJSC within three days assigns the Organisation a Program Member ID Code and emails the Organisation the Corporate Loyalty Program user manual for booking air travel online on the Aeroflot PJSC website.

3.5 The Organisation passes the Progam Member ID Code to its service agent who in turn must specify it in the Ticket Tour Code field when booking air travel for the Organisation's employees.

3.6. The Organisation's ID Code must be entered correctly at the time of booking a ticket, using the format ITXXXXXXXX, where IT are capital Latin letters, and XXXXXXXX is a 8-digit Program Member number. If an invalid ID number is specified in the Ticket Tour Code field, no bonus points will be awarded for such booked and used ticket.

[*] Aeroflot PJSC reserves the right to reject an application without specifying the reasons.

"Business Travel Card" fare product

Specially for our loyal passengers, we are offering a convenient fare product – the Business Travel Card. Currently, you can use it for the following destinations: Moscow to Nizhny Novgorod, St Petersburg, Kazan, Samara, Volgograd, Nizhnekamsk, Perm, Ufa, Krasnodar, Sochi, Yekaterinburg, Chelyabinsk, Omsk, Novosibirsk and Rostov-on-Don; St Petersburg to Krasnodar and Kaliningrad.