As the national carrier and a SkyTeam member, Aeroflot takes all necessary measures to protect confidential information in accordance with international standards and legislation of the Russian Federation. The company’s organizational and administrative documents concerning the protection of confidential information cover all aspects related to the protection of confidential information provided to Aeroflot by its customers.
Customers provide their personal data on a voluntary basis and have the right to request that it be amended, updated, supplemented or deleted.
Except as otherwise provided by the legislation of the Russian Federation, Aeroflot does not disclose to third parties any confidential information that contains customers’ personal data received in the course of business and uses this information solely for the benefit of its customers. Aeroflot, however, can share personal data with its partner organizations to promote aviation security, facilitate ticketing, enable payments via bank and payment cards, improve passenger service quality and the availability of air transport, and as part of the Aeroflot Bonus program, exclusively in the manner prescribed by the relevant rules and regulations.
Aeroflot may also provide personal data to tax, law enforcement and other government agencies in accordance with the legislation of the Russian Federation and following the procedure established in the company.
Aeroflot may process personal data in the following ways:
Protection of information, along with flight safety, is among the top priorities of Aeroflot. To prevent unauthorized access or transfer of personal data to third parties, misuse of customers’ personal data and other illegal actions of third parties, Aeroflot continuously improves organizational and technical measures designed to protect customers’ personal data.
To have their personal data amended, supplemented or deleted, customers can use the contact information (phone, postal address) provided on the official website of Aeroflot in the «Contacts» section.