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Terms & Conditions of the Gift Certificate

 

  • The Gift Certificate is available for purchase exclusively on the PJSC Aeroflot website in the Purchase a Gift Certificate section;
  • Minimum Gift Certificate value: 3500 RUB/100 USD/75 EUR;
  • The Gift Certificate is intended for sale to individuals;
  • After payment is made, an e-mail containing the issued certificate will be sent to the Recipient on the Send date selected by the Purchaser.
  • The Gift Certificate can be used to pay for flights once the Activation Code is sent via text messaging to the telephone number. For security purposes, the message with the Activation Code will be sent no less than 3 days after the Gift Certificate payment.

Gift Certificate Terms of Use

  • To use the Gift Certificate, the Recipient shall enter the Gift Certificate Number and the Activation Code;
  • Gift Certificates can only be used to pay for flights (including the premium) on the airline website;
  • Payment by Gift Certificate is possible for all flights available on the website;
  • Payment by Gift Certificate is possible when the currency of the Gift Certificate matches the currency of the flight reservation;
  • The Gift Certificate Recipient can use the Gift Certificate to purchase flights for third parties;
  • The Gift Certificate is not redeemable for cash;
  • The Gift Certificate can be used to pay for flights only. It cannot be used to pay for other services of the airline, such as baggage fees, travel insurance, hotels, car rental and third-party suppliers’ services;
  • The Gift Certificate cannot be used for payment when exchanging a flight;
  • Only one Gift Certificate can be used to pay for one reservation;
  • If the cost of the flight being purchased is less than the Gift Certificate face value/balance, the unused funds will be recorded in the Gift Certificate balance and can be used to pay for flights in the future;
  • If the cost of the flight being purchased is greater than the Gift Certificate face value/balance, the difference between the flight cost and the Gift Certificate face value/balance shall be paid by any of the methods available on the payment page;
  • Flights fully or partially paid by Gift Certificate shall be exchanged in accordance with the terms of the applicable fare;
  • Members of the Aeroflot Bonus Program earn bonus miles for flights paid by Gift Certifiate;
  • When paying by Gift Certificate, offers of the airline stipulating limitations on payment by Gift Certificate cannot be used.

Gift Certificate Validity Period

  • The Gift Certificate cannot be used to pay for flights after its expiration date;
  • The validity period is specified in the Gift Certificate;
  • The Gift Certificate validity period extends from the date of sale until 1 day less than 12 months from the date of sale.

Gift Certificate Balance Check

Gift Certificate Refund

  • A completely unused Gift Certificate can be refunded on the website in the Gift Certificate Refund section during the specified Gift Certificate validity period;
  • Upon expiration, unused or partly unused funds in the Gift Certificate balance can be refunded via the same payment method (bank card) by which the Gift Certificate was purchased.

Flight Ticket Refund

  • The refund amount of a flight that was fully or partially paid by a Gift Certificate is calculated in accordance with the terms of the applicable fare;
  • The refund of a flight that was fully or partially paid by a Gift Certificate is handled on the airline’s website in accordance with the regulations of the applicable fare. The funds are refunded to the Gift Certificate Purchaser via the same payment method (bank card) by which the Gift Certificate was purchased;
  • The refund of a flight that was fully or partially paid by a Gift Certificate is handled at PJSC Aeroflot sales offices and the PJSC Aeroflot Contact Center;
  • The refund of a flight that was fully or partially paid by the Gift Certificate is handled as follows: in case an additional payment was made by bank card or any other payment method available on the website, the refund of this amount (the additional payment amount) is carried out via the respective payment method. The remaining amount (paid by the Gift Certificate) is refunded to the Gift Certificate Purchaser via the payment method (bank card) by which the Gift Certificate was purchased.

Gift Certificate Renewal

  • In case the Recipient loses information about the Gift Certificate Activation Code, it can be restored in the Certificate Balance Check section;
  • In case the Purchaser and/or Recipient loses information about the Gift Certificate Number, the Gift Certificate can be renewed by contacting the PJSC Aeroflot Contact Center.

Phone number for calls from Moscow:

+7 (495) 223 55 55,

Phone number for calls from other regions of Russia:

8-800-444-55-55 (24-hour, toll free)

callcenter@aeroflot.ru