AEROFLOT’S SERVICE RATED FIRST AMONG EUROPEAN SKYTEAM CARRIERS
January 11 2010, Moscow. – JSC Aeroflot Russian Airlines has for the first time lead the rating of the SkyTeam carriers in Europe for passenger service on economy-class short- and medium-haul flights, and business-class long-haul flights.
Aeroflot’s leadership was determined based on SkyTeam’s Onboard Survey results for April – September 2009.
Aeroflot holds leading positions on all elements of on-board service: ‘boarding procedure’, ‘cabin comfort’, ‘cabin attendant service’, ‘meals’, ‘media’ and ‘business-class video system quality’.
These results give evidence of the positive trend brought about by Aeroflot’s taking steps towards its priority goal – to become Europe’s best carrier in terms of service quality.
AEROFLOT is Russia’s leading air carrier, member of the global SkyTeam alliance. Its consolidated route network covers 856 destinations in 169 countries. The company accounts for over 42% of Russia’s regular international traffic. In 2008, Aeroflot carried 9.3 million passengers, with its subsidiaries, 11.6 million.
Aeroflot was the first Russian carrier to enter the IOSA Registry, and has multiple times confirmed the certificate. Aeroflot has successfully passed the ISAGO (IATA Safety Audit for Ground Operations) procedure. The company’s Quality Management System is certified for compliance with ISO 9001:2000О.
Aeroflot operates one of Europe’s youngest air fleets that consists of 115 aircraft. Aeroflot is based in Moscow, at the Sheremetyevo International Airport. Find more at www.aeroflot.ru.
Department for Public and Government Relations