October 29, 2014, Moscow. — Aeroflot has completed an internal investigation on the incident with the passenger Victoria Lopyreva who was removed from the SU1403 flight on October 25.
During an internal investigation the crew members and passengers of the SU1403 (Yekaterinburg — Moscow) were interviewed. The results revealed that Ms. Lopyreva has misinformed the public and slandered the cabin crew. In fact the situation is as follows:
When entered the Business Class cabin, passenger Victoria Lopyreva took not her place without any permissions and refused to leave it. We would like to notice that the place which was illegally occupied by Ms. Lopyreva belonged to a woman with a baby and this place was the only one to attach a bassinet for baby carriage.
After that Ms. Lopyreva demonstratively put her feet without removing the shoes at the front of the partition wall in front of the seat. When the aircraft was preparing for take-off, she declined to switch off her cell phone. She insulted flight attendants with foul language and didn’t respond to the instructions of the senior flight attendant and the captain of the aircraft.
As a result the captain decided to remove the destructive passenger from the plane and to call the police.
The investigation revealed that the crew actions were absolutely correct and adequate. The Management of the Company decided to officially award a commendation to the captain and the senior flight attendant to encourage their actions.
Aeroflot reserves the right to sue Ms. Lopyreva for the delay of the flight and for the inconveniences caused for other passengers. As a result of destructive behavior SU1403 flight was delayed for 01 hour 16 min.
Aeroflot warns that when «black list» of disruptive passengers is approved on the legislative level, Visctoria Lopyreva will be among the first candidates to be included into this list. Her transportation on the Aeroflot planes will not be permitted, as well as on the Aeroflot Group subsidiaries’ aircraft.
Aeroflot always acts with zero tolerance towards any destructive passengers onboard despite their status and social position. The main priority for the Company is safety and comfort of its passengers.
Aeroflot Press Service
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Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2013, its 90th anniversary year, Aeroflot carried 20.9 million passengers (31.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve more than 1,000 destinations in 177 countries worldwide. Aeroflot operates the youngest fleet in the World (among the major airlines), numbering 152 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the fifth time in 2013, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2014 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the third time. Find more at www.aeroflot.com.