July 15, 2014, Moscow. — JSC Aeroflot (Moscow Exchange Ticker: AFLT) has been named the Best Airline in Eastern Europe at Skytrax World Airline Awards 2014.
The prize was established by Skytrax, a British consulting firm renowned for its highly professional Airline Rating for product and service which is one of the most respected in the global air industry.
The Ceremony took place today at the Farnborough International Airshow 2014.
Aeroflot became the Best Airline in Eastern Europe for the second year in a row and the third time in its history. The airline was previously awarded this title in 2011 and 2013 during Le Bourget air show.
More than 200 airlines annually contest for Skytrax World Airline Awards in different categories. More than 18 million travelers from 160 countries take part in the on-line survey answering questionnaires in the English, Spanish, Chinese and Russian languages to determine the winners. The prize is awarded on the basis of evaluation of dozens of key performance indicators of airline front-line product and service in all classes.
According to some industry reviews, Aeroflot’s quality of service is considered to be the best in Europe in both business and economy classes. The airline regularly features among top European airlines based on the quality of on-board menu. Aeroflot has introduced a new Comfort Class of service on board its Boeing B777 aircraft and is actively implementing the Internet on Board program with Wi-Fi currently activated on its 26 long-haul planes. An excellent record of flight safety has been completed with a superb punctuality record: Aeroflot was ranked among five most punctual European airlines by FlightStats in 2013 as a result of the final selection for the 5th Annual Airline On-Time Performance Service Award FlightStats.com). As the result of these various activities, Aeroflot’s Net Promoter Score reached 58% in 2013 surpassing that of some of its most eminent competitors.
«The title of the Best Airline in Eastern Europe that we have got at Skytrax World Airline Awards for the third time is a great honor and high appreciation of the achievements of Aeroflot», Vitaly Saveliev, Aeroflot’s CEO, said. «This hat trick confirms our leadership in quality of service at one of the most promising airline markets. But this is also a bid for higher scores in international rankings, and for additional stars for our product. Further development of our product and service remains a strategic priority for the company as well as for the Aeroflot Group as a whole. And we intend to reach new strategic heights in this course.»
Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2013, its 90th anniversary year, Aeroflot carried 20.9 million passengers (31.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve more than 1,000 destinations in 178 countries worldwide. Aeroflot operates one of the most modern and youngest fleets in Europe, numbering 156 Airbus, Boeing and Sukhoi airliners with an average age of 3.9 years. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the fifth time in 2013, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008 compliant. In 2013 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the second time. Find more at www.aeroflot.com.