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Company News

01 June 2017

Aeroflot’s Mobile App Named Best in Russia

1 June 2017, Moscow. — Aeroflot has received the prestigious TADVISER IT-PRIZE 2017 in the Mobile App of the Year nomination .

The awards ceremony for companies with the most advanced IT integrations was held on May 31st at the TAdviser SummIT forum in Moscow, which brought together clients and providers of leading edge IT services. The event was organised by TAdviser.ru, which is Russia’s leading portal in the field of corporate digitalization under the auspices of the Russian Ministry of Communications.

 Mobile app development is one of the key aspects of Aeroflot’s strategy. Aeroflot’s mobile app is the company’s most rapidly growing sales channel. Monthly ticket sales via Aeroflot’s mobile app total more than RUB 1 billion. The app’s user base is also growing rapidly, with more than 1 million active users at present.

 Aeroflot’s mobile app offers a qualitatively new level of customer service as well as a range of useful services, from check-in and personal account management to choosing the right fare and buying a ticket.

The number of services will expand further. Aeroflot plans to update its app at least once a month.

Mobile apps have enabled more feedback from customers. Aeroflot passengers actively use all communication channels, including AppStore and Google Play reviews, to share their opinions, views and recommendations with regards to mobile apps and their functionality.

Aeroflot is a leader among both domestic and international airlines when it comes to implementing cutting-edge IT. Aeroflot has been ranked fourth among global airlines in terms of digitalization, according to Bain&Company’s rating.

 

About Aeroflot

Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot and its partners serve 1,062 destinations in 177 countries worldwide. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries).

In 2016 Aeroflot became the first Russian airline to be awarded Four Star Airline status by Skytrax in recognition of the high-quality of its customer service, and was also named Best Airline in Eastern Europe for the fifth time at the Skytrax World Airline Awards.

In 2017 Aeroflot was named the most powerful brand in Russia and the world’s strongest airline brand by leading valuation and strategy consultancy Brand Finance. Aeroflot was also named Best Major Airline in Europe by TripAdvisor travellers and  recognised as the Favourite International Airline in China at the Flyer Award Ceremony 2017.

Aeroflot operates one of the youngest fleets in the world with 196 aircraft. Aeroflot is based in Moscow, at Sheremetyevo International Airport.

Aeroflot is among the global leaders in aviation safety, with a European Community Safety Assessment of Foreign Aircraft (SAFA) Index, the main globally recognized safety parameter, comparable to global peers.

The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the sixth time in 2015, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant.

Find out more at www.aeroflot.com.