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Company News

01 May 2017

AEROFLOT CONTACT CENTER OPENS DEDICATED LINE FOR RELATIVES OF SU 270 PASSENGERS

1 May 2017, Moscow. – Aeroflot’s contact centre has opened a dedicated telephone line for relatives of passengers of flight SU 270. For information about injured passengers, please call +7-495-664-0000.

Earlier today, May 1st, several passengers received injuries when a Boeing 777 airplane on flight SU 270 from Moscow to Bangkok passed through a zone of sudden strong short-term turbulence about 40 minutes before arrival in Bangkok.

An experienced crew piloted the flight. The pilot has more than 23 thousand flight hours, and the co-pilot has over 10.5 thousand flight hours. However, the turbulence that hit the Boeing 777 was impossible to foresee. The incident was caused by what is known in aviation as "clear-air turbulence". Such turbulence occurs without any clouds, in clear skies with good visibility, and weather radar is unable to alert of its approach. In such situations, the crew is unable to warn passengers of the need to return to their seats. There are around 750 cases of clear-air turbulence recorded in civil aviation every year.

The crew successfully landed at Bangkok airport at 03.38 Moscow time.

There were 313 passengers on board, 25 of whom were admitted to Bangkok hospitals for treatment. Eleven have already been discharged, and the rest are still receiving medical care.

Media reports suggesting that some passengers received spinal compression fractures are inaccurate and have been completely refuted by medical professionals who are treating the passengers.

Aeroflot representatives and staff at the Russian Federation Embassy in Bangkok are in touch with those who have suffered injuries, and are providing assistance. Aeroflot will cover all expenses related to passengers’ medical treatment.