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Frequently Asked Questions

Can I get registered for all the flights using mobile check-in?

You can register for all the Aeroflot scheduled flights from cities listed in the LIST.

Amsterdam (AMS), Athens (ATH), Barcelona (BCN), Belgrade (BEG), Brussels (BRU), Bucharest (OTP), Budapest (BUD), Copenhagen (CPH), Delhi (DEL), Dusseldorf (DUS), Yekaterinburg (SVX), Frankfurt on the Main (FRA), Geneva (GVA), Hamburg (HAM), Hannover (HAJ), Helsinki (HEL), Istanbul (IST), Kiev (IEV), Larnaca (LCA), London (LHR), Los Angeles (LAX), Madrid (MAD), Malaga (AGP), Miami (MIA), Milan (MXP), Mineralnye Vody (MRV), Moscow (SVO, DME, VKO), Munich (MUC), New York (JFK), Nice (NCE), Oslo (OSL), Paris (CDG), Prague (PRG), Riga (RIX), Rome (FCO), Rostov on Don (ROV), Sochi (AER), Saint Petersburg (LED), Stockholm (ARN), Salonika (SKG), Stuttgart (STR), Venice (VCE), Vienna (VIE), Warsaw (WAW), Washington (IAD), Kaliningrad(KGD), Nizhniy Novgorod(GOJ), Krasnoyarsk(KJA), Krasnodar(KRR), Astrakhan(ASF), Vladivostok(VVO), Mineralnye Vody(MRV), Kazan(KZN), Habarovsk(KHV), Anapa(AAQ), Niazhnevartovsk(NJC), Novosibirsk(OVB), Simferopol(SIP), Tyumen(TJM), Volgograd(VOG).

* Jointly operated flights actually run by other airlines are exceptions.

Can I check my baggage in from my mobile phone? How can I check my baggage in? When am I to arrive at the airport before my flight departure, if I get registered from my mobile phone?

If you travel with baggage to be checked in for being carried in the baggage section, you need to arrive at the airport with enough time for completing all the necessary formalities. You will not be able to check your baggage in from your mobile phone because baggage labels need to be printed out for this purpose. Baggage needs to be checked in at the check-in desk before your flight check-in is over, normally 40 minutes before the flight. If you have only the carry-on baggage (hand baggage), you must arrive for boarding at least 20 minutes before the departure time indicated in your ticket, if there is a permitted boarding pass.

Can I count bonus miles to my account in the Aeroflot Bonus program while getting registered from my mobile phone?

Yes, you can enter your frequently flying card number while getting registered from your mobile phone, if it was not entered when booking a seat.

How much baggage can I check in?

Please read the rates of carrying checked in baggage  and rates of carry-in baggage if your baggage surpasses the free baggage allowance, you need to pay for excess baggage.

I checked-in, but now I want change seats. How can I do it?

You can go to your flight check-in desk where you will be offered any other seat available at that time.

What am I to do if I cannot find an available seat in the aircraft cabin configuration?

It does not mean that there are no available seats in the aircraft. For a number of reasons, not all the seats in the aircraft available at the moment of your check-in are shown in the cabin configuration online or on the self check-in kiosk. Please contact your flight check-in desk at the airport.