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Additional charges

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Service charges and fees

  

In the RF

Abroad

Booking (for route leg)

3.70 EUR 2

3.70 EUR 2

Ticketing at the office

800 RUB

25 EUR

Reticketing at the office

800 RUB

25 EUR

Converting an electronic ticket to a paper ticket

10 EUR

10 EUR

Inquiry service

500 RUB1

 

1List of inquiry services provided on a paid basis:

  • statement of carriage under an air ticket (if the boarding pass required for reporting was lost);
  • statement of purchase of an air ticket which was used for carriage (if the itinerary receipt, passenger coupon or receipt required for reporting was lost);
  • statement of cost of an air ticket which was actually used for carriage;
  • information about the total orthodromic route length or, for international flights, the route length within the territory of Russia up to the border crossing point or up to the Russian airport closest to the border crossing point (for organizations paying for travel within Russia);
  • booking printout with a seal (stamp) affixed for submission to the consulate;
  • reference cost of an air ticket;
  • statement of cost of an partially used air ticket if the sales receipt was returned during the refund procedure;
  • translation of a baggage receipt into Russian.

List of individuals and legal entities to whom inquiry services are provided free of charge:

  • federal legislative and executive authorities;
  • legislative and executive authorities of the constituent entities of the Russian Federation and local self-government authorities;
  • courts requesting information as a part of legal proceedings;
  • lawyers requesting information for legal assistance purposes;
  • employees of PJSC “Aeroflot”;
  • corporate customers of PJSC “Aeroflot” if free inquiry services are expressly provided for by the contract.

2Starting from October 1, 2015, the booking charge is no longer applied.

* All tariffs and charges indicated in foreign currency are to be paid in roubles when collected in the Russian Federation. The currency exchange rates for such payments are based on the rates established by the Central Bank of the Russian Federation, and are updated on a weekly basis (every Wednesday).

**Service charges collected at the airline’s own sales offices are non-refundable, except for involuntary returns of fully unused air tickets.

*** If a passenger’s air carriage agreement is terminated, and if the agreement stipulates the carriage charge to be non-refundable in case of termination due to voluntary waiver of carriage by the passenger in part or in full, the booking charge will not be refunded (for tickets purchased starting from September 1, 2015).

Fuel surcharges

Route

Amount of fuel surcharge for each Economy and
Comfort Class flight segment

between Moscow and destinations in America/Asia

93 EUR

between Moscow/Saint-Petersburg/Rostov-on-Don and destinations in Europe/Middle East,

42 EUR

between destinations of the Far East and destinations abroad in Asia

 

between destinations within the Russian Federation

1,500 RUB

Exceptions:

 

between Moscow and Yakutsk and Magadan

3,000 RUB

between Moscow and stations in the Far East

No charge

When collected in the Russian Federation, the fuel charges indicated in foreign currency are to be paid in roubles at the exchange rate in effect on the payment date.

The amount of fuel charge per flight segment for the Business Class is 200% of the applicable charge per flight segment for the Economy/Comfort Class.

The fuel charges will be refunded if a passenger waives and returns the air ticket.

If a passenger’s air carriage agreement is terminated, and if the agreement stipulates the carriage charge to be non-refundable in case of termination due to voluntary waiver of carriage by the passenger in part or in full, the fuel charge will not be refunded (for tickets purchased starting from September 1, 2015).

Fuel charges on some routes may be different from the standard charges.

Notification of government taxes, levies and duties

The price of the ticket may include taxes, charges or duties imposed by government agencies of certain countries in respect of the air carriage.

Such additional fees and charges shall not be refunded if the passenger misses the flight under certain fare types.

Taxation of passengers who purchase air tickets using a miscellaneous charge order (MCO) or pay for other services with an MCO

PJSC “Aeroflot” reminds the passengers that purchasing an air ticket using a miscellaneous charge order (MCO)* (or paying for other services with an MCO) creates tax obligations which involve submission of an income declaration to the tax authority at the place of residence and payment of the income tax in kind.