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Fare Rules for tickets sold before November 01, 2016

General terms and conditions

Dear passengers, Please verify the fare rules with the Call Center or a sales office before you pay for your tickets. Aeroflot PJSC reserves the right to introduce changes to the terms and conditions of fare rules. However, if the carriage has already been paid for, such changes shall not be applied to it.

If different booking classes are part of an itinerary for different flight segments, then group fare rules with more severe restrictions shall be applied to the itinerary as a whole.

On certain itineraries of the same booking class, depending on the date of carriage (seasonality), various fare levels may apply.

When a partially used ticket is refunded, the difference between the total fare and the fare for the carriage itinerary already used shall be refunded (based on a booking class not lower than on the ticket) and the payment, established by the fare rules in effect, shall be withheld.

If you purchased a ticket at a fare where the rules do not allow for the refund of the carriage charge, and then changed the conditions of carriage with the reissue of a new ticket at a fare that allows for the refund of the carriage charge (and the cost of which includes the cost of the non-refundable ticket), then if the new ticket is refunded, the cost of the included non-refundable fare shall be withheld as well.

Transfer passengers may have to pay an extra charge if they stop at a layover point.

A ticket may not be reissued to another person.

These terms shall be applied to fares for scheduled Aeroflot PJSC flights and Aeroflot PJSC code-sharing flights carried out by Donavia, Orenburg Airlines, Aurora, and Rossiya Airlines. The terms may vary on flights operated by other carriers under the current code-sharing agreements on joint flights.

Passengers in the Premium and Optimum fare groups may preselect their seats. Passengers in the Budget and Promo fare groups may preselect their seats after check-in begins.

The payment currency for the fare shall be determined in accordance with the flight destination.

The payment of fares and fees in the Russian Federation displayed in foreign currencies shall be made in Russian rubles at the systematic exchange rate calculated on the basis of the exchange rate of the Central Bank of Russia. Exchange rates for payment purposes shall be updated weekly on Wednesdays.

Aeroflot Bonus program miles are credited in accordance with the rules and conditions of the Aeroflot Bonus program.

Terms and conditions of the BUDGET Economy fare group shall be applied, regardless of the booking class, under the special-purpose program of assistance to passengers requiring an emergency flight in difficult personal circumstances (EMED and EBVR fare codes).

 

Business and Comfort class fare groups

Brand group PREMIUM-Business OPTIMUM-Business 2 PREMIUM-Comfort 4 OPTIMUM-Comfort 5
Booking class J, C, D I, Z W S, A
General terms
and conditions
Open return date Allowed Not allowed Allowed Not allowed
Minimum stay at the destination point No restrictions 3 days or the “next Sunday” rule3
No restrictions for domestic flights within the Russian Federation
No restrictions No restrictions
Aeroflot Bonus miles 250 % 150 % 200 % 150 %
Validity period of carriage obligations J – 365 days
С – 360 days
D – 355 days
I – 180 days
Z – 175 days
365 days S – 360 days
A – 355 days
Class of service upgrade during check-in Allowed for an additional payment depending on the destination (there may be exceptions on some routes) Not allowed
  Aeroflot Bonus program premium upgrade Aeroflot Bonus program premium upgrade
Refund of the
carriage
charge1
Refund of the carriage charge if notification of refusal to travel is received before the end of the check-in time
for the flight specified on the ticket
Allowed with no charge

No charge for domestic flights within the Russian Federation and international flights between the Russian Federation/Europe/Middle East/CIS.

For other international flights, with the exception of flights from Japan, EUR 200/USD 200 may be charged.

For flights from Japan, JPY 15000 may be charged.

Allowed Allowed with a charge6
Refund of the carriage charge if notification of refusal to travel is received after the end of the fixed passenger check-in time for the flight specified
on the ticket
Not allowed
Introduction of changes to confirmed carriage1 Changes before the departure time specified on an issued ticket (subject to the availability of seats for the paid fare) Allowed with no additional charge Allowed with no additional charge Allowed with no additional charge Allowed with an additional charge 6
Changes after the departure time specified on the issued ticket (subject to the availability of seats for the paid fare) Not allowed
Discounts for children Discounts for children under 2 years without a reserved seat
90 %, free of charge on domestic flights within the Russian Federation
Discounts for children under 2 years old, and for children from 2 to 12 years old with a reserved seat
A discount is not provided for unaccompanied children (children from 5 to 12 years old); 50 % for children accompanied by an adult in the same service class:
50 % 25 % 50 % 25 %
Baggage allowance 2 pieces 2 pieces 2 pieces 2 pieces