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Fare Rules

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General Terms and Conditions

Dear passengers!

The new fare rules come into force since November 01 2016. For all tickets purchased before this date the old fare rules are applied.

Dear passengers! We kindly ask you to clarify the fare rules at the contact center or sales offices before buying your ticket. PJSC Aeroflot reserves the right to modify the terms and conditions for fare rules. However, if an air carriage has been paid for, such modifications do not apply to it.

If a ticket was booked in different service classes, the fare rules with more restrictive conditions regarding the period of validity of air carriage obligations, fare refunds or changes to the air carriage conditions will apply to the entire trip indicated in the ticket.

Fares with different codes may be combined only within the same fare group (brand).

Different fare levels may be introduced on some routes for the same fare code depending on the date of your trip (seasonality).

When you return a partially used ticket (provided it is allowed by the fare rules), the difference between the fare you paid and the fare for the actually completed part of the route (which must be in the same fare group) will be refunded to you, and a fee established by the applicable fare rules will be charged.

An issued ticket cannot be transferred to another person.

These terms and conditions apply to fares for air carriage on scheduled PJSC “Aeroflot” flights as well as PJSC “Aeroflot” codeshare flights operated by Aurora and Rossiya Airlines. The terms and conditions may vary for flights operated by other carriers under existing codeshare agreements for jointly operated flights.

The currency for payment of fares specified in the fare rules will be determined by the destination of your flight.

Bonus miles under the Aeroflot Bonus program will be credited in accordance with the terms and conditions of the Aeroflot Bonus program.

Business Class

  FLEX Fare Group (Brand) CLASSIC Fare Group (Brand)
First three letters of the fare code JFM, JFO, CFM, CFO, DFM, DFO, IFM, IFO, ZFM, ZFO JCL, JCO, CCL, CCO, DCL, DCO, ICL, ICO, ZCL, ZCO
General terms and conditions Open return date Allowed Not Allowed
Minimum period of stay at the destination  Restrictions may apply1 Restrictions may apply2
Bonus miles

JFM, JFO, CFM, CFO, DFM, DFO – 250%.

IFM, IFO, ZFM, ZFO – 200%

JCL, JCO, CCL, CCO, DCL, DCO –200%;

ICL, ICO, ZCL, ZCO – 150%
Validity of air carriage obligations JFM, JFO – 365 days; CFM, CFO – 360 days; DFM, DFO – 355 days; IFM, IFO – 180 days; ZFM, ZFO – 175 days

JCL, JCO – 365 days; CCL, CCO – 360 days; DCL, DCO – 355 days;

ICL, ICO – 180 days; ZCL, ZCO – 175 days
Stops at transfer stations for transit passengers Allowed regardless of duration

Allowed if duration does not exceed 3 days

Not allowed if duration exceeds 3 days
Air carriage charge refund Air carriage charge refund in case of air carriage rejection notification before the end of check-in for the flight indicated in the ticket Allowed at no charge

Allowed with a fee13

Air carriage charge refund in case of air carriage rejection notification after the end of check-in for the flight indicated in the ticket
Changes to the ticketed air carriage Changes to air carriage conditions before the scheduled departure time indicated in the issued ticket (subject to availability of seats corresponding to the fare paid) Allowed at no additional charge Allowed with an extra charge13
Changes to air carriage conditions after the scheduled departure time indicated in the issued ticket (subject to availability of seats corresponding to the fare paid)
Discounts for children Discounts for lap infants under the age of 2 90%, free-of-charge on domestic flights within the Russian Federation 90%, free-of-charge on domestic flights within the Russian Federation
Discounts for infants under the age of 2 and children aged 2 to 12 with a reserved seat No discounts for unaccompanied minors, 25% discount (50% for JFM and JFO) for minors accompanied by an adult traveling in the same service class  No discounts for unaccompanied minors, 25% discount for minors accompanied by an adult traveling in the same service class
Baggage allowance 2 pieces 2 pieces
Priority boarding Yes Yes
Priority baggage claim Yes Yes
Dedicated check-in counter Yes Yes
Access to Business Class lounge Yes Yes

Comfort Class*

  FLEX Fare Group (Brand) CLASSIC Fare Group (Brand)
First three letters of the fare code WFM, WFO, SFM, SFO, AFM, AFO WCL, WCO, SCL, SCO, ACL, ACO
General terms and conditions Open return date Allowed Not Allowed
Minimum period of stay at the destination for round trips No restrictions No restrictions
Bonus miles 200% 150%
Validity of air carriage obligations

WFM, WFO – 365 days;

SFM, SFO – 360 days;

AFM, AFO – 355 days

WCL, WCO – 365 days;

SCL, SCO – 360 days;

ACL, ACO – 355 days
Stops at transfer stations for transit passengers Allowed regardless of duration

Allowed if duration does not exceed 3 days

Not allowed if duration exceeds 3 days
Award service class upgrade under the Aeroflot Bonus program Allowed Not allowed
Air carriage charge refund Air carriage charge refund in case of air carriage rejection notification before the end of check-in for the flight indicated in the ticket Allowed at no charge Allowed at a charge14
Air carriage charge refund in case of air carriage rejection notification after the end of check-in for the flight indicated in the ticket Allowed at no charge Not allowed5
Changes to the ticketed air carriage Changes to air carriage conditions before the scheduled departure time indicated in the issued ticket (subject to availability of seats corresponding to the fare paid) Allowed at no additional charge Allowed at a charge4
Changes to air carriage conditions after the scheduled departure time indicated in the issued ticket (subject to availability of seats corresponding to the fare paid) Allowed at no additional charge Not allowed5
Discounts for children Discounts for lap infants under the age of 2 90%, free-of-charge on domestic flights within the Russian Federation 90%, free-of-charge on domestic flights within the Russian Federation
Discounts for infants under the age of 2 and children aged 2 to 12 with a reserved seat No discounts for unaccompanied minors, 25% discount (50% for WFM and WFO) for minors accompanied by an adult traveling in the same service class No discounts for unaccompanied minors, 25% discount for minors accompanied by an adult traveling in the same service class
Baggage allowance 2 pieces 2 pieces
Priority boarding No No
Priority baggage claim No No
Dedicated check-in counter No No
Access to Business Class lounge No No

 

Economy Class

  FLEX Fare Group (Brand) CLASSIC Fare Group (Brand) SAVER Fare Group (Brand) PROMO Fare Group (Brand)10
First three letters of the fare code YFM, YFO, BFM, BFO, MFM, MFO, UFM, UFO, KFM, KFO, HFM, HFO, LFM, LFO, QFM, QFO, TFM, TFO, EFM, EFO, NFM, NFO YCL, YCO, BCL, BCO, MCL, MCO, UCL, UCO, KCL, KCO, HCL, HCO, LCL, LCO, QCL, QCO, TCL, TCO, ECL, ECO, NCL, NCO YVU, YVO, BVU, BVO, MVU, MVO, UVU, UVO, KVU, KVO, HVU, HVO, LVU, LVO, QVU, QVO, TVU, TVO, EVU, EVO, NVU, NVO RSX, RSO
General terms and conditions Open return date Allowed Not allowed Not allowed Not allowed
Minimum period of stay at the destination for round trips Restrictions may apply6 Restrictions may apply7  Restrictions may apply8 
 
Restrictions may apply11
Bonus miles YFM, YFO, BFM, BFO, MFM, MFO, UFM, UFO, KFM, KFO, HFM, HFO, LFM, LFO – 200%;
QFM, QFO, TFM, TFO, EFM, EFO, NFM, NFO –150%

YCL, YCO, BCL, BCO, MCL, MCO, UCL, UCO, KCL, KCO, HCL, HCO, LCL, LCO – 150%;

QCL, QCO, TCL, TCO, ECL, ECO, NCL, NCO – 100%
YVU, YVO, BVU, BVO, MVU, MVO, UVU, UVO, KVU, KVO, HVU, HVO, LVU, LVO – 125%;
QVU, QVO, TVU, TVO, EVU, EVO, NVU, NVO – 75%
25%
Validity of air carriage obligations

YFM, YFO – 365 days;

BFM, BFO – 360 days;

MFM, MFO – 360 days;

UFM, UFO – 360 days;

KFM, KFO – 355 days;

HFM, HFO – 350 days;

LFM, LFO – 345 days;

QFM, QFO – 180 days;

TFM, TFO – 175 days;

EFM, EFO – 170 days;

NFM, NFO – 165 days

YCL, YCO – 365 days;

BCL, BCO – 360 days;

MCL, MCO – 360 days;

UCL, UCO – 360 days;

KCL, KCO – 355 days;

HCL, HCO – 350 days;

LCL, LCO – 345 days;

QCL, QCO – 180 days;

TCL, TCO – 175 days;

ECL, ECO – 170 days;

NCL, NCO – 165 days

YVU, YVO – 365 days;

BVU, BVO – 360 days;

MVU, MVO – 360 days;

UVU, UVO – 360 days;

KVU, KVO – 355 days;

HVU, HVO – 350 days;

LVU, LVO – 345 days;

QVU, QVO – 180 days;

TVU, TVO – 175 days;

EVU, EVO – 170 days;

NVU, NVO – 165 days
30 days
Stops at transfer stations for transit passengers Allowed regardless of duration

Allowed if duration does not exceed 3 days

Not allowed if duration exceeds 3 days
Not allowed Not allowed
Service class upgrade at check-in

Upgrade to Comfort Class allowed for an additional charge depending on the destination (exceptions may apply for some destinations)

Award service class upgrade under the Aeroflot Bonus program Allowed Not allowed
Air carriage charge refund Air carriage charge refund in case of air carriage rejection notification before the end of check-in for the flight indicated in the ticket Allowed at no charge Allowed with a fee14 Not allowed9 Not allowed9
Air carriage charge refund in case of air carriage rejection notification after the end of check-in for the flight indicated in the ticket Not allowed5 Not allowed   Not allowed
Changes to the ticketed air carriage Changes to air carriage conditions before the scheduled departure time indicated in the issued ticket (subject to availability of seats corresponding to the fare paid) Allowed at no additional charge Allowed with an extra charge4 Allowed with an extra charge15 Allowed with an extra charge16
Changes to air carriage conditions after the scheduled departure time indicated in the issued ticket (subject to availability of seats corresponding to the fare paid) Not allowed5 Not allowed   Not allowed
Discounts for children Discounts for lap infants under the age of 2 90%, free-of-charge on domestic flights within the Russian Federation
Discounts for infants under the age of 2 and children aged 2 to 12 with a reserved seat No discounts for unaccompanied minors, 25% discount (50% for YFM and YFO) for minors accompanied by an adult traveling in the same service class No discounts for unaccompanied minors, 25% discount for minors accompanied by an adult traveling in the same service class No discounts for unaccompanied minors, 25% discount for minors accompanied by an adult traveling in the same service class None
Baggage allowance 2 pieces 1 piece 1 piece 1 piece
Priority boarding No
Priority baggage claim No
Dedicated check-in counter No
Access to Business Class lounge No