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Passengers with disabilities

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Travelling the World Unhampered!

The airline takes into account the needs of all its passengers, providing great opportunities to travel both easily and comfortably. When preparing for your trip, please read our regulations, airline services and other useful information.

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Booking and Ticketing
Booking and Ticketing

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Escort Requirements
Требования к наличию сопровождающего лица

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Check-in and Boarding a Flight
Регистрация на рейс и посадка в самолет

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In-flight Services
Обслуживание на борту воздушного судна

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Post-flight Services
Post-flight Services

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Company Terms and Conditions
Company Terms and Conditions

Carriage of Wheelchairs

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CARRIAGE OF PORTABLE OXYGEN CONCENTRATORS

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CARRIAGE OF OXYGEN CYLINDERS FILLED WITH GASEOUS OXYGEN

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CARRIAGE OF PATIENTS ON STRETCHERS

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CARRIAGE OF GUIDE DOGS USED BY VISUALLY IMPAIRED PASSENGERS

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Rights of the Carrier to Refuse Carriage to Passengers

THE AIRLINE MAY REFUSE CARRIAGE TO PASSENGERS IN CASES ESTABLISHED BY THE LAW OF THE RUSSIAN FEDERATION, NAMELY THE INFRINGEMENT OF FEDERAL AVIATION REGULATIONS OR APPLICABLE LAWS SPECIFIED BY THE AIRLINE:

  • if a passenger’s health requires special carriage conditions or threatens the safety of the passenger or other persons, as evidenced by medical documents, or if it creates confusion and unavoidable inconvenience to other persons;
  • if carriage of a passenger who needs oxygen-air therapy using an oxygen cylinder during the flight is not agreed upon within the established time limit;
 
  • if carriage of a wheelchair is not requested at booking and ticket issuance;
  • if carriage of a patient on stretchers is not covered by payment in accordance with the tariffs established by PJSC “Aeroflot” and/or is not agreed upon within the established time limit;
  • in other cases in accordance with current air legislation and PJSC “Aeroflot” regulations.
Flights to/from the USA

Specially trained service dogs assisting special needs passengers - Service Dogs and Emotional Support dogs for passengers with mental or emotional disorders - are carried free of charge.
Exemption for free carriage is valid only on flights arriving at/departing from the USA; Regulations for carriage of domestic animals with a special baggage charge are applied on our other flights.
Dogs may be transported pursuant to prior agreement. Air carriage is issued after the request has been confirmed.
Requests for free air carriage must be sent to CROUSA@aeroflot.ru no later than 48 hours before the departure time specified in the schedule.

CARRIAGE OF SERVICE DOGS

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CARRIAGE OF EMOTIONAL SUPPORT DOGS

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ATTENTION!

The airline has the right to verify the authenticity of the submitted document by submitting a request for confirmation to the medical institution or to the specialist that issued the document.

CROUSA@aeroflot.ru (при вылете из США);
CROSVO@aeroflot.ru (при вылете из РФ).

AEROFLOT EVALUATION QUESTIONNAIRE

We would be very grateful if you could complete the questionnaire after flying with Aeroflot.Your answers will help us improve the quality of flights for passengers with disabilities and add services that most fully meet your needs.

Your feedback is very important to us! Thank you!

Fill in questionnaire