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Pets

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If you wish to travel with your pet, be sure to let us know when booking or purchasing your ticket or by calling our Contact Center no later than 36 hours before the scheduled time of departure, as pets are carried only subject to the airline’s consent, and there are limitations on what animals you can carry, and how many.

Contact Center phone numbers:
+7 (495) 223-5555 in Moscow;
8-800-444-5555 in Russia;
*555 MTS, Beeline and Megafon in Russia;

phone numbers for contacting the Contact Center from abroad.

All calls are toll-free.

 

 

We accept domestic and tamed pets such as cats, dogs and birds for carriage as a special type of non-standard baggage. Other animals such as polecats, ferrets, meerkats, fennec foxes, lorises, pygmy hedgehogs, mini-lop rabbits, marmosets etc. will only be accepted for carriage if they are tamed.

Only animals (birds) whose weight together with the cage/skipper does not exceed 8 kg may be carried in the aircraft cabin.

The baggage hold can accommodate animals (birds) whose weight together with the skipper exceeds 8 kg. Potentially dangerous dog breeds (guard dogs, fighting dogs, aggressive dogs) must always be carried in the baggage hold in reinforced cages.

The following animals will not be accepted for carriage as baggage (either in the cabin or in the baggage hold):

  • brachycephalic dog breeds: Bulldog (English, French, American), Pug, Pekingese, Shih Tzu, Boxer, Griffon (Belgian, Brussels), Boston Terrier, Bordeaux Mastiff, Japanese Chin;
  • rodents (guinea pigs, rats, chinchillas, chipmunks, squirrels, gerbils, dormice, marmots, ground squirrels, jerboas, etc.);
  • reptiles (tortoises/turtles, iguanas, geckos, chameleons, snakes, lizards, frogs, etc.);
  • arthropods (insects, arachnids, crustaceans etc.);
  • fish and fish seed as well as other marine and river animals that must be transported in water;
  • wild animals or birds, large predators (not tamed pets);
  • sick or experimental animals;
  • animals whose weight together with the skipper exceeds 50 kg.

If you wish to transport animals that are not accepted for carriage as non-standard cargo (in the cabin or baggage hold), please check with the agent in charge of air cargo transport

Only adult and legally capable passengers are allowed to transport domestic animals or birds.

Regardless of the weight and breed, guide dogs accompanying visually impaired passengers and dogs of the Federal Executive Authority Canine Service accompanying employees of the Federal Executive Authority Canine Service may be transported in the aircraft cabin provided they have a collar, a muzzle and a leash.

Guide dogs assisting disabled passengers are carried free of charge, and may accompany minors aged above 12 years.

Carriage of dogs of the Federal Executive Authority Canine Service is charged at a special baggage rate.

Attention

Please consult a veterinarian to prepare your pet for the flight. Make sure you take a veterinary first aid kit with you.

The pet should be clean, should not have any unpleasant odors, and should be sufficiently adapted to transportation in a skipper, pet carrier or cage.

Your pet should behave calmly while in transit. If the pet behaves in a restless or threatening manner, or if there is a threat to other people’s health and safety or risk of serious interruptions of the passenger service onboard, the pet will not be accepted for carriage.

Passengers carrying pets in a skipper in the aircraft cabin may not occupy seats in the emergency exit row, the first row of Economy Class seats after the bulkhead, or within the same block of seats with passengers traveling with children or other passengers carrying pets, except when pets are used to each other (live in the same family) and are transported under the same booking.

See here for detailed check-in information.

 

Documents Required for Carriage of Pets

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PASSENGER CHECK-IN

Passengers traveling with pets can only check in at the check-in counter at the airport.

In accordance with the Federal Aviation Regulations * “items that may cause damage to the aircraft or persons or property onboard, …sick animals… will not be accepted for air carriage as baggage”.

* “General Regulations for Air Carriage of Passengers, Baggage and Cargo and Requirements for Passenger, Consignor and Consignee Services” approved by order of the Ministry of Transport of Russia No. 82 dated June 28, 2007.

When checking in, the passenger must present a pet passport and a statement from a veterinarian or a veterinary control specialist that the animal is healthy, has been vaccinated, and may be transported freely. An examination by a specialist must be performed no earlier than 5 days before the scheduled departure date.

  • For flights within the Russian Federation, you must present a document/statement issued by a veterinarian or a record in the pet passport making the animal eligible for air carriage (confirming that a clinical examination of the animal was performed no earlier than 5 days before departure, and that the animal is healthy and has been vaccinated). At the Sheremetyevo Airport, a “released for carriage” stamp will be applied to your e-ticket form by the Veterinary Control Station.
  • For flights to the member states of the Customs Union, you must present an International Customs Union Certificate (valid for 5 days from the date of issue).
  • For international flights (countries outside the Customs Union), you must present an International Certificate Form 5А (valid for departure from the Russian Federation for 24 hours). The certificate is issued by the Veterinary Control Station.
  • For free-of-charge carriage of a guide dog, the passenger must present a proof of disability and a document certifying the dog’s training.
  • For carriage of a working dog of the Federal Executive Authority Canine Service, the passenger must present a document certifying the special training of the working dog as well as a document proving that the passenger transporting the working dog is an employee of the Federal Executive Authority Canine Service.
 
 

Our recommendations:

We recommend that you arrive at the airport in advance to have your pet checked in for the flight.

At the Sheremetyevo Airport, the Veterinary Control Stations are located at:

In Terminal Е: 2nd floor, opposite from the air ticket offices. Please follow the signs. Contact phone numbers: +7 (495) 578-96-52; +7 (925) 081-87-03. The Veterinary Control Stations are available 24/7.

In Terminal D: office A315, 3rd floor, opposite from check-in counter No. 45. Please follow the signs. Contact phone numbers: +7(495)578-24-24 (ext. 6634) +7 (926)533-21-57 (ext. 6634) The Veterinary Control Stations are available 24/7.

You can leave your feedback about the services provided by the Veterinary Control Stations by calling +7 (495) 578-00-02.

See here for detailed check-in information.

 

In the Aircraft Cabin

 
 

In the Baggage Hold

 
 

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Service/Working Dogs

 
 

Payment for Carriage

 
 

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Additional Information

Passengers are fully responsible for their animals/birds and for availability of the required permits and certificates and their compliance with the applicable regulations.

The airline will not be liable for any bodily injury, loss, delay, disease or death of animals/birds if they are banned from entry into or transit through any country, state or territory, unless it was caused by willful misconduct or gross negligence by the airline.

The duties of the airline staff do not include caring for your pet.

If you have any questions, please direct them to our Contact Center professionals. All calls are toll-free.

Contact Center phone numbers:
+7 (495) 223-5555 in Moscow;
8-800-444-5555 in Russia;
*555 MTS, Beeline and Megafon in Russia;
phone numbers for contacting the Contact Center from abroad.