Communication services on board
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Thanks to in-flight Internet access, you can stay in touch with your family, friends and colleagues during your flight!
The In-flight Internet Service was launched on Aeroflot aircraft in 2012. It allows passengers to access Internet via Wi-Fi during the flight.
Now, you can use our Wi-Fi service on aircraft listed below:
- V. Vysotsky
- F. Tyutchev
- A. Mozhaysky
- L. Kantorovich
- I. Brodsky
- A. Griboyedov
- N. Gogol
- P. Kapitsa
- A. Sakharov
- I. Frank
- A. Bakulev
- L. Yashin
- V. Brumel
- I. Kulibin
- O. Mandelstam
- М. Sholokhov
- N. Burdenko
- V. Mayakovsky
- A. Tvardovsky
- B. Pasternak
- М. Kutuzov
- P. Bagration
- M. Barclay de Tolly
- D. Davydov
- A. Kuprin
- I. Bunin
- A. Chekhov
- M. Lermontov
- A. Blok
- S. Esenin
- M. Bulgakov
- A. Ostrovsky
- I. Turgenev
The service is provided by "OnAir" company.
Please find the service rules below.
- The service can be paid only aboard an aircraft.
- The service cost is not included in a ticket price
OnAir is a joint venture between SITA and Airbus, headquartered in Geneva, Switzerland with branch offices in Seattle, London and Montreal.
OnAir is the world leader in software development for the airline industry, communication means and networks designed for aircraft, offering the most modern and comprehensive product range in the market.
Internet OnAir allows you to access the Internet on your laptop or mobile device through Wi-Fi or the onboard entertainment system built into the back of each seat. You can access your corporate site and use a variety of Internet applications, such as your e-mail clients, instant messaging software and web browsers. Customers, who use Internet OnAir on a mobile device via Wi-Fi (smartphone or BlackBerry), can use most of the services that do not require a cellular signal. This includes such Internet activities as sending e-mails, browsing web pages, etc.
Please note that this service does not support video streaming.
Yes, after purchasing OnAir, you can easily switch between all supported devices, including laptops, mobile devices and the backrest entertainment system.
When switching between devices, you may be asked to enter your username and password.
Minimum requirements to access OnAir: a supported web browser and a laptop with 802.11 wireless functionality (Wi-Fi). If the aircraft is equipped with a wired network, you will need an Ethernet-RJ45 cable to access the device.
OnAir does not target a specific operating system and can work with any operating system that has a compatible web browser, such as Internet Explorer (complete list of supported web browsers below).
On laptops, OnAir supports modern versions of the following web browsers:
- MS Internet Explorer
- Google Chrome
On mobile devices connected to Wi-Fi, OnAir supports modern versions of the following web browsers:
- Internet Explorer Mobile
- Opera mobile web browser
- Safari web browser
- BlackBerry we browser
Yes. If the laptop is equipped with a virtual private network (VPN), you can easily connect to your corporate network.
Internet OnAir allows you to establish a secure connection to your corporate network. IPSec, SSL and PPTP are supported.
PLEASE NOTE. Status Monitor may not be seen when you are in your corporate network. However, information about your service usage will be monitored and recorded by OnAir. You may need to interrupt the VPN session to view usage information.
Yes. Under confidentiality terms and thanks to its e-commerce experience, OnAir uses Secured Socket Layer (SSLv3.0) to protect any confidential information and user data transmitted via the browser.
In addition, personal information about user registration is protected by a user ID and password to prevent access by unauthorized persons.
OnAir provides support through onboard documentation and the following e-mail address and telephone number:
Documentation and manuals
You can get more information about the service by going to the Help section and certain links.
If you need multilingual support, you can send an e-mail to email@example.com or call +1 514 282 5239 24/7.
Yes, Internet OnAir is supported by most of the popular mobile devices with Wi-Fi, such as BlackBerry; Apple iPhone and iPod Touch, Windows Mobile smartphone, and many other mobile devices.
Internet OnAir allows mobile users to use many Internet applications, including e-mail, instant messaging and web browsing.
Please note. Activities that require cellular connection, such as voice calls and SMS-messages, are not available via Wi-Fi.
In order to ensure proper use of the Internet on board, OnAir can block web content falling under certain predefined categories, including as follows:
- scenes and promotion of violence;
- drugs / drug use;
- nudity, nude images and lifestyle;
- adult material;
- sexual acts, pornography;
- aggressive/extremist materials;
- pirated or illegal downloads.
OnAir accepts most major credit or debit cards, including VISA, MasterCard, American Express, JCB and Discover. Service fees, plus any additional data purchased during the session, will be charged to your credit or debit card at the end of the flight.
If you participate in a promotion, you may need to provide your billing information to cover the costs for excess traffic (MB).
This is similar to providing information about your credit card at the hotel to cover additional costs, even if you have made a pre-paid reservation.
This depends on the Internet version that you selected during the initial registration process. For example, if you choose to disconnect from the Internet before reaching the traffic limit (MB), you will be offered to continue the session under agreement to pay for all data exceeding the original limit. You can also choose to use the Internet without interruption. When traffic limit is reached, the service will not be interrupted.
Before connecting to the Internet, you will be asked to choose between service without interruption or service with interruption on reaching the traffic limit (MB).
Please note: if you use a promo code, you may be asked to enter your billing information when promotion costs have been consumed.
No, Internet OnAir can be used on one flight only, and remaining traffic may not be transferred to another one.
Your consumption of megabytes (MB) and kilobytes (KB), as well as the invoice are displayed in real time on the status monitor during the entire session.
The status monitor can be viewed at any time by leaving a tab on the status page or by typing in the address https://onboard.onair.aero/air/operation/productLaunch.
You must disable the pop-up blocker in the Opera web browser before continuing.
Internet OnAir works best with a satellite in order to reduce the amount of data transmitted by the satellite link.
To optimize your browsing experience, we recommend that you disable automatic updates, such as Microsoft Windows updates, etc.
Internet OnAir may be interrupted or may not be available if the aircraft has not yet reached cruising altitude, if the aircraft is flying over a country that has not authorized this service, or if the aircraft is experiencing technical problems. If the service is not available, please refresh the page and check service availability later.
The Internet Service may be used only after the aircraft has reached cruising altitude.
To activate the service, please switch on the Wi-Fi function on your personal device (smartphone, tablet or laptop), connect to the Aeroflot network, launch an Internet browser and select your preferred tariff plan.
We remind you that for safety reasons all electronic devices must be switched off during taxiing, take-off and landing.
The service shall be paid during the flight according to tariffs listed on the registration page and by non-cash payment only. VISA, MasterCard, American Express, JCB and Discover debit and credit cards are accepted. The amount will be debited from your bank card at the end of the flight. More detailed information about OnAir's tariff policy and cost of the service can be found onboard.
Account status check
Please use “status monitor” to check your account and view consumed traffic.
The “status monitor” page is available only after authentication and payment.
Additional information is available in the FAQ section on the registration page and the Internet On board section (see payment).