warning!You useInternet Explorer. Certain functions may not work correctly. We recommend that you use a different browser.

Conditions of carriage

1600x350-41-договор перевозки.png

См. также

Пустой местозаполнитель не отображается в "Активном" режиме

Terms and Conditions

1. The terms used in this contract shall have the following meanings:

  • ticket means this passenger ticket and baggage check or this itinerary/receipt, if applicable, in the case of an e-ticket, of which these terms and notifications are a part;
  • carriage is a term equivalent to “transportation”; the carrier means all air carriers carrying or committing to carry the passenger or his/her baggage hereunder or rendering any other services related to this air carriage;
  • e-ticket means an itinerary/receipt issued by the carrier or on behalf of the carrier, e-coupons and, whenever applicable, a boarding pass;
  • The Warsaw Convention is the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed in Warsaw on October 12, 1929, or the said Convention as amended by the Protocol signed in the Hague on September 28, 1955, whichever of the above documents is applicable to the carriage in question.

2. The liability rules prescribed by the Warsaw Convention shall be applicable to any carriage hereunder except for the cases when such carriage is not “international carriage” as defined by the above convention. In the case of domestic flights, the carrier’s liability shall be regulated by the Aviation Code of the Russian Federation.

3. Without any prejudice to the above, any carriage hereunder, as well as any other services rendered by each of the carriers, shall be regulated by: (i) the terms and conditions listed in the ticket; (ii) the applicable fares; (iii) the terms and conditions of carriage as established by the carrier, as well as by the applicable rules that form an integral part hereof (to learn more about these rules, please inquire at your carrier’s representative office). Fares applicable within the USA and Canada shall apply to carriages between these countries and any destinations abroad.

4. The carrier’s name may be abbreviated in the ticket. The full and abbreviated names of the carrier are both listed in the tariffs, terms and conditions of carriage, rules and timetables of the corresponding carrier. The carrier’s address is the departure airport as indicated in the ticket next to the abbreviated name of the carrier mentioned first. The agreed stopovers are the stopovers mentioned in this ticket or in the carrier’s timetable as stopovers for the passenger’s route. If carriage hereunder is performed by several consecutive carriers, it shall be treated as one single carriage.

5. A carrier issuing tickets for carriage on air routes operated by another carrier shall be deemed as acting as an agent of the latter.

6. Any exclusions or restrictions on the carrier’s liability shall apply to that of the agents, employees or representatives of the carrier, as well as to any person/entity whose aircraft is used for carriage by the carrier and agents, employees or representatives of such person/entity.

7. Timeframes for submitting claims to carriers in the case of international air carriages. In the case of any damage to baggage in the course of international carriage by air, the person entitled/authorized to receive such baggage must notify the carrier accordingly in writing within seven days of receipt of the damaged baggage (or within fourteen days of receipt of damaged cargo).

If baggage is delayed, a claim must be submitted within twenty-one days after the baggage/cargo is delivered to the person entitled/authorized to receive the same. The above claim shall be grounds for issuing a carrier’s statement. If baggage is lost, a claim may be made against the carrier within eighteen months after the aircraft’s arrival at the destination airport, after the aircraft’s scheduled arrival or after the date the air carriage is terminated.

Timeframes for submitting claims to carriers in the case of domestic air carriages. In case of domestic air carriage, claims may be made against the carrier within six months. Grounds: Art. 126 and Art. 127 of the Aviation Code of the Russian Federation.

The procedure for the release, storage and tracing of checked baggage is regulated by chapters 12 and 13 of the Federal Aviation Rules “General Rules for Carrying Passengers, Baggage and Cargoes by Air and Requirements Applicable to the Service of Passengers, Consignors and Consignees” enacted by Order No. 82 issued by the Ministry of Transport of the Russian Federation on June 28, 2007.

8. This ticket shall remain valid for one year after its issue date if not otherwise indicated herein or in the tariffs or applicable rules.

9. Under the provisions of Article 3 of the Warsaw Convention, any air ticket (including e-tickets) certifies that the passenger and the carrier have entered into a contract. By purchasing a ticket, the passenger gives his/her consent to the terms and conditions hereof. Should the passenger fail to use the seat he/she booked for any segment of the route, the passenger must inform the carrier of his/her wish to amend the contract and of his/her intention to continue carriage for the segments of the route to follow. To do this, the passenger must contact the location where the ticket was issued or the Aeroflot PJSC ticket office to change his/her booking accordingly. Otherwise, the booking system shall cancel all further segments automatically as a “no show” without notifying the passenger. Grounds: Federal Aviation Rules, Section 2, clause 27 and Section 5, clause 75.

*In the Federal Republic of Germany Paragraphs 1 — 4 of this Clause 10 shall not apply to the contracts for carriage of passengers from or to an airport in the Federal Republic of Germany with consumers having their habitual residence in the Federal Republic of Germany.

10*. The carrier shall make every effort to carry the passenger and his/her baggage within a reasonable period of time. The time indicated in the timetable and other documents is not guaranteed and does not form a part hereof.

The carrier shall have the right to fully or partly delegate its obligations hereunder to any other person or entity, including without limitation any other carrier. For the sake of flight safety/aviation security or subject to requests by any competent government authorities, the carrier shall have the right to cancel or delay the flight specified in the ticket as well as to change the aircraft type and/or carriage route, including without limitation changing or canceling landings at any destination indicated in the ticket.

The flight schedule is subject to changes; the carrier shall take all measures within its power to inform passengers who have entered into a contract of carriage using every available means.

The carrier shall not be held liable for failing to inform a passenger on changes in flight schedule, change of departure/destination airport, flight cancellation or changes in any other flight parameters if the passenger provided no contact details (telephone number, email address, etc.) when booking or the carrier was unable to contact the passenger using the provided contact details after trying each of the provided telephone numbers (email addresses, etc.) at least once, including without limitation cases where the passenger provided incorrect contact details. In such cases the carrier shall not compensate the passenger for any losses incurred as a result of such failure to notify.

The carrier shall not be held liable for ensuring connections if carriage was ticketed on separate tickets.

11. The passenger must comply with the requirements of government authorities regulating travel; the passengers must present entry/exit documents, as well as any other required documents; the passenger must also arrive at the airport by the time specified by the carrier or, if such time is not specified, the passenger must arrive early enough to be able to complete the preflight formalities.

The parties hereby agree that a moderate/advanced state of intoxication, as well as extreme hypotension/hypertension, shall be considered a state of health which compromises the safety of the passenger himself/herself or other persons and causes disorder or unavoidable inconvenience for other passengers.

Should an airline employee have reason to suspect that a passenger is in one of the above states, the carrier has the right to request that such passenger undergo examination, and the passenger must undergo such examination.

12. Aeroflot Russian Airlines Public Joint-Stock Company shall book air tickets once the passengers submit their personal details.

13. Should a passenger wish to cancel his/her flight, the passenger or person authorized by the passenger must inform Aeroflot PJSC of the unilateral cancellation of the carriage contract using any of the means below:

a) if carriage was purchased at any Aeroflot PJSC point of sale, branch or office in Russia or abroad:

the passenger or his/her authorized representative may go to the location where the carriage was purchased, presenting an original ID and documents that certify the power to act on behalf of the passenger, to file a standard application and initiate the air ticket return procedure;

if it is not possible to apply to the location where the ticket was purchased, the passenger or his/her authorized representative may personally apply to an Aeroflot PJSC point of sale, branch or office, presenting an original ID and documents certifying the power to act on behalf of the passenger, to file the standard application and subsequently apply to the location where the carriage was paid for during the validity term of the ticket to complete the air ticket return procedure;

b)if carriage was purchased on Aeroflot PJSC's website:

the passenger or his/her authorized representative may contact the information and booking center to initiate the air ticket return procedure;

the passenger or his/her authorized person may personally go to any office PJSC Aeroflot point of sale, branch or office, presenting an original ID and documents that certify the powers to act on behalf of the passenger, and initiate the air ticket return procedure;

c) if carriage was purchased through an agent:

the passenger or his/her authorized person may contact the location where the carriage was purchased to initiate the air ticket return procedure;

if it is not possible to apply to the location where the ticket was purchased, the passenger or his/her authorized representative may personally apply to an Aeroflot PJSC point of sale, branch or office, presenting an original ID and documents certifying the power to act on behalf of the passenger, to file the standard application and subsequently apply to the location where the carriage was paid for during the validity term of the ticket to complete the air ticket return procedure;

d) the passenger or his/her authorized representative may send a written notice to Aeroflot PJSC by registered mail, enclosing thereto a duly filled in standard application, provided that the passenger’s (his/her authorized person’s) signature affixed thereto is duly notarized, as well as copies of ID documents; in this case the carriage shall be deemed declined as of the date and time when Aeroflot PJSC receives the complete document package. Once received, the document package is forwarded to the competent division of the Sales Department to cancel the booking and to prepare and send the corresponding instructions to the agency, point of sale, branch or office to refund the price of the unused flight segment(s) to the passenger or his/her authorized person at the location where the carriage was paid for.

If carriage was purchased by a legal entity (irrespective of the channel of sale), the passenger’s cancellation shall be accompanied by an original Power of Attorney duly signed by the Chief Accountant and CEO (or their authorized signatories) and sealed as appropriate.

If it is impossible for the passenger (his/her authorized person) to claim the refund for the unused flight segment(s) at the location where the carriage was paid for, the Aeroflot PJSC claim review procedure applies.

14. Neither agents and employees nor representatives of the carrier shall have the right to amend or cancel any of the provisions hereof.

Important

NOTICE: If the carriage destination or a stopover is located in a country other than the country of departure, such carriage may fall under the provisions of the Warsaw Convention, which in most cases limits the liability of the carrier in the case of the passenger’s death or damage caused to the passenger’s health, as well in the case of lost or damaged baggage.

Passengers travelling (making stopovers) within the country of departure are hereby notified that the provisions of the international treaty
known as the Warsaw Convention may apply to the entire carriage, including any of its segments (stages) that are fully located within the country of departure or destination.

For passengers whose carriage has its origin/destination/stopover located within the United States of America, the Warsaw Convention and the special agreements included in the tariffs stipulate that the liability of carriers which are participants of such special agreements for causing the passenger’s death or damage to the passenger’s health in most cases shall be limited to proven damage, but in no case shall the amount of such liability exceed USD 75,000 for each passenger; the above documents also stipulate that the carrier shall be held liable regardless of whether its guilt is proved.

If the carrier operating the passenger’s flight is not a participant of such special agreements or the passenger is not travelling to/from the USA or if the flight has no scheduled stopover(s) within the USA, the amount of the carrier’s liability for causing the passenger’s death or damage to the passenger’s health in most cases is limited to USD 10,000 or USD 20,000 or equivalent thereof in a foreign national currency according to the official bank rate.

A list of carriers which are participants of such special agreements is available at all the points of sale of such carriers and may be provided at the passenger’s request. For more insurance coverage, the passenger may go through an insurance company. Such additional insurance is not affected by any liability restrictions under the Warsaw Convention or any special carriage agreement.

For more details, please contact your air carrier or an insurance company representative.

PLEASE NOTE: The liability limit of USD 75,000 is inclusive of legal costs and expenses, except for costs and expenses that are subject to separate refund conditions under the laws of the country where the lawsuit is filed. In this case, the amount of liability is limited to USD 58,000, except for the legal costs and expenses.

Except for the cases when a passenger declares in advance that his/her baggage is of high value and pays an additional fee as applicable, the liability of the carrier for most international carriages (including domestic segments of international flights) is limited to approximately USD 9.07 per 1 pound (USD 20 per 1 kg) of checked baggage and to USD 400.00 for unchecked baggage per one passenger.

If the departure and destination points are located within the USA, the applicable Federal Rules stipulate that the carrier’s liability shall be at least USD 2,800 per passenger. High value may be declared for specific types of items. Some carriers do not assume liability for carrying fragile or valuable items or perishable goods.

For more details, please contact your carrier.

Rules of Aeroflot PJSC for Air Carriage of Passengers and Baggage (PDF File 748 Kb)