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Special terms and conditions

Fare rules for tickets sold for carriage between Moscow and Kazan, Rostov-on-Don, between Khabarovskand Yuzhno-Sakhalinsk

General Terms and Conditions

If different fare codes were used for different flight segments in your itinerary (circle trip), the fare group rules with more restrictive conditions will apply to the entire carriage indicated in the ticket.

When you return a partially used ticket, the difference between the applicable fare and the fare for the actually used carriage route (a fare code not lower than that indicated in the ticket) will be refunded, and payment and forfeit will be charged according to the refunded part of the fare, if such has been established by the rules for the applicable fare.

If the ticket has been purchased at a rate that does not allow refund for air carriage, and then terms and conditions of carriage have been modified with a new ticket issued at a fare that allows refund for air carriage and the cost of a non-refundable ticket is offset in the cost of that new ticket, then the cost of the offset non-refundable fare will also be charged if the new ticket is returned.

You are allowed to combine fares with different codes for a circle trip except in the Promo fare group (brand).

FLEX Fare Group (brand) in Business Class

  Booking Class J, C, D
General Terms and Conditions First three letters of a fare code JFM, JFO, CFM, CFO, DFM, DFO
Open return date Allowed
Minimum period of stay at a destination point (return trip) No restrictions
Bonus Miles 250%.
Validity of carriage obligations JFM, JFO – 365 days; CFM, CFO – 360 days; DFM, DFO – 355 days
Payment Refund Payment refund for passenger’s cancellation made before the end of check-in time for the flight indicated in the ticket Allowed with no payment deduction
Payment refund for passenger’s cancellation made after the end of check-in time for the flight indicated in the ticket
Changes in Purchased Carriage Terms and Conditions Changes in carriage terms and conditions before the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) Allowed with no extra charge
Changes in carriage terms and conditions after the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid)
Children’s Discounts Discounts for lap infants under two years of age 90%, free-of-charge for carriage in RF
Discounts for infants under two years of age and children from 2 to 12 years of age travelling with a reserved seat No discount for unaccompanied minors, 50% for minors accompanied by adults travelling in the same service class
Baggage Allowance two pieces
Priority Boarding Available
Priority Baggage Pick-up Available
Dedicated Check-in Desk Available
Access to Business Class Lounge Available
Pre-selection of seats in the aircraft cabin Available with no extra charge

CLASSIC Fare Group (brand) in Business Class

  Booking Class I, Z
General Terms and Conditions First three letters of a fare code ICL, ICO, ZCL, ZCO
Open return date Not allowed
Minimum period of stay at a destination point (return trip) No restrictions
Bonus Miles 150%.
Validity of carriage obligations ICL, ICO – 180 days; ZCL, ZCO – 175 days
Payment Refund Refund for passenger’s cancellation made before the end of check-in time for the flight indicated in the ticket Allowed with payment deduction in the amount of 5000 rubles
Refund for passenger’s cancellation made after the end of check-in time for the flight indicated in the ticket
Changes in Purchased Carriage Terms and Conditions Changes in carriage terms and conditions before the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid)

Allowed with payment deduction in the amount of 5000 rubles

Changes in carriage terms and conditions after the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid)
Children’s Discounts

Discounts for lap infants under two years of age

90%, free-of-charge for carriage in RF
Discounts for infants under two years of age and children from 2 to 12 years of age travelling with a reserved seat

No discount for unaccompanied minors, 25% for minors accompanied by adults travelling in the same service class

Baggage Allowance two pieces
Priority Boarding Available
Priority Baggage Pick-up Available
Dedicated Check-in Desk Available
Access to Business Class Lounge Available
Pre-selection of seats in the aircraft cabin Available with no extra charge

FLEX Fare Group (brand) in Economy Class 

  Booking Class Y, B
General Terms and Conditions First three letters of a fare code YFM, YFO, BFM,BFO
Open return date Allowed
Minimum period of stay at a destination point (return trip) No restrictions
Bonus Miles 200%;
Validity of carriage obligations YFM, YFO – 365 days; BFM, BFO – 360 days
Payment and ticketing due date YFM, YFO – No restrictions; BFM, BFO - restrictions imposed [1]
Premium upgrade to Business Class under the Aeroflot Bonus Program  Allowed
Payment Refund

Refund for passenger’s cancellation made before the end of check-in time for the flight indicated in the ticket 

YFM, YFO – allowed without payment deduction; BFM, BFO – allowed with payment deduction [6]
Refund for passenger’s cancellation made after the end of check-in time for the flight indicated in the ticket   YFM, YFO – allowed without payment deduction; BFM, BFO – not allowed
Changes in Purchased Carriage Terms and Conditions Changes in carriage terms and conditions before the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) Allowed with no extra charge
Changes in carriage terms and conditions after the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) YFM, YFO - Allowed with no extra charge; BFM, BFO – not allowed
Children’s Discounts

Discounts for lap infants under two years of age

90%, free-of-charge for carriage in RF
Discounts for infants under two years of age and children from 2 to 12 years of age travelling with a reserved seat

No discount for unaccompanied minors, 50% for minors accompanied by adults travelling in the same service class

Baggage Allowance

two pieces

(on routes with the participation of SU/HZ code-sharing flights: 3630-3639, 4526-4545, 4591-4629 1 piece)

Priority Boarding Not available
Priority Baggage Pick-up Not available
Dedicated Check-in Desk Not available
Access to Business Class Lounge Not available
Pre-selection of seats in the aircraft cabin Available at no extra charge subject to availability of a ticket (only via the “Check Booking” section of the official website of PJSC “Aeroflot”)  

CLASSIC Fare Group in Economy Class 

  Booking Class M, U, K, H, L
General Terms and Conditions First three letters of a fare code MFL, MFX, UFL, UFX, KFL, KFX, HFL, HFX, LFL, LFX
Open return date Not allowed
Minimum period of stay at a destination point (return trip) No restrictions
Bonus Miles 150%
Validity of carriage obligations MFL, MFX– 365 days; UFL, UFX – 360 days; KFL, KFX – 355 days; HFL, HFX – 350 days; LFL, LFX – 345 days
Payment and ticketing due date MFL, MFX, UFL, UFX – Restrictions imposed [1] KFL, KFX - Restrictions imposed [2] HFL, HFX, LFL, LFX - Restrictions imposed [3]
Premium upgrade to Business Class under the Aeroflot Bonus Program Allowed
Payment Refund Refund for passenger’s cancellation made before the end of check-in time for the flight indicated in the ticket Allowed with payment deduction[7]
Refund for passenger’s cancellation made after the end of check-in time for the flight indicated in the ticket Not allowed
Changes in Purchased Carriage Terms and Conditions Changes in carriage terms and conditions before the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) Allowed with extra charge [8]
Changes in carriage terms and conditions after the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) Not allowed
Children’s Discounts Discounts for lap infants under two years of age 90%, free-of-charge for carriage in RF
Discounts for infants under two years of age and children from 2 to 12 years of age travelling with a reserved seat  No discount for unaccompanied minors, 25% for minors accompanied by adults travelling in the same service class
Baggage Allowance one piece
Priority Boarding Not available
Priority Baggage Pick-up Not available
Dedicated Check-in Desk Not available
Access to Business Class Lounge Not available
Pre-selection of seats in the aircraft cabin Available at no extra charge subject to availability of a ticket (only via the “Check Booking” section of the official website of PJSC “Aeroflot”) 

SAVER Fare Group (brand) in Economy Class   

  Booking Class Q, T, E, N
General Terms and Conditions First three letters of a fare code QVU, QVO, TVU, TVO, EVU, EVO, NVU, NVO
Open return date Not allowed
Minimum period of stay at a destination point (return trip) No restrictions
Bonus Miles 75%
Validity of carriage obligations QVU, QVO – 180 days; TVU, TVO – 175 days; EVU, EVO – 170 days; NVU, NVO – 165 days
Payment and ticketing due date QVU, QVO - Restrictions imposed [4] TVU, TVO, EVU, EVO, NVU, NVO - Restrictions imposed [5]
Premium upgrade to Business Class under the Aeroflot Bonus Program Not allowed
Payment Refund Refund for passenger’s cancellation made before the end of check-in time for the flight indicated in the ticket Not allowed
Refund for passenger’s cancellation made after the end of check-in time for the flight indicated in the ticket
Changes in Purchased Carriage Terms and Conditions Changes in carriage terms and conditions before the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) Allowed with extra charge [6]
Changes in carriage terms and conditions after the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) Not allowed
Children’s Discounts Discounts for lap infants under two years of age 90%, free-of-charge for carriage in RF
Discounts for infants under two years of age and children from 2 to 12 years of age travelling with a reserved seat No discount for unaccompanied minors, 25% for minors accompanied by adults travelling in the same service class
Baggage Allowance one piece
Priority Boarding Not available
Priority Baggage Pick-up Not available
Dedicated Check-in Desk Not available
Access to Business Class Lounge Not available
Pre-selection of seats in the aircraft cabin Not available (with the exception of elite members of Sky Team’s Loyalty Programs – available at no extra charge)

PROMO Fare Group (brand) in Economy Class      

  Booking Class R
General Terms and Conditions First three letters of a fare code RSX, RSO
Open return date Not allowed
Minimum period of stay at a destination point (return trip) No restrictions
Bonus Miles 25%
Validity of carriage obligations 30 days
Payment and ticketing due date Restrictions imposed [4]
Premium upgrade to Business Class under the Aeroflot Bonus Program Not allowed
Payment Refund Refund for passenger’s cancellation made before the end of check-in time for the flight indicated in the ticket Not allowed

Refund for passenger’s cancellation made after the end of check-in time for the flight indicated in the ticket 

Changes in Purchased Carriage Terms and Conditions Changes in carriage terms and conditions before the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) Allowed with extra charge [9]
Changes in carriage terms and conditions after the scheduled departure time indicated in the issued ticket (subject to seat availability corresponding to the fare paid) Not allowed
Children’s Discounts

Discounts for lap infants under two years of age

90%, free-of-charge for carriage in RF
Discounts for infants under two years of age and children from 2 to 12 years of age travelling with a reserved seat Not available
Baggage Allowance 1 место
Priority Boarding Not available
Priority Baggage Pick-up Not available
Dedicated Check-in Desk Not available
Access to Business Class Lounge Not available
Pre-selection of seats in the aircraft cabin Not available (with the exception of elite members of Sky Team’s Loyalty Programs – available free of charge)

[1] - if the booking is made 14 days or more prior to departure - payment and ticket issue must be carried out within 14 days after booking;
- if the booking is made between 13 and 2 days prior to departure - payment and ticket issue must be carried out within 48 hours of booking;
- if the booking is made less than 2 days prior to departure - payment and ticket issue must be carried out at the time of booking.

[2] - if the booking is made 7 days or more prior to departure - payment and ticket issue must be carried out within 7 days after booking;
- if the booking is made 6 to 2 days prior to departure - payment and ticket issue must be carried out within 48 hours of booking;
- if the booking is made less than 2 days prior to departure - payment and ticket issue must be carried out at the time of booking.

[3] payment and ticket issue must be carried out within 48 hours of booking.

[4] payment and ticket issue must be carried out within 24 hours of booking.

[5] payment and ticket issue must be carried out before the end of the current day.

When booking the carriage on the official website and the contact center of PJSC “Aeroflot,” the terms and conditions for payment and ticket issue deadlines may differ.

[6] 1,500 rubles for carriage between Moscow and Kazan, Rostov-on-Don;
2,500 rubles for carriage between Khabarovsk and Yuzhno-Sakhalinsk.

[7] 1,500 rubles for carriage between Moscow and Kazan, Rostov-on-Don;
2,500 rubles for carriage between Khabarovsk and Yuzhno-Sakhalinsk.

[8] 1,500 rubles for carriage between Moscow and Kazan, Rostov-on-Don;
2,500 rubles for carriage between Khabarovsk and Yuzhno-Sakhalinsk . No extra charge for MFL and MFX fare codes.

[9] 4,000 rubles for carriage between Moscow and Kazan, Rostov-on-Don;
6,000 rubles for carriage between Khabarovsk and Yuzhno-Sakhalinsk.