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FAQ

 

We bring to your attention a selection of frequently asked questions and answers. The questions are grouped by topic.


Award upgrade at check-in

 

Information on annual expiration of miles

 

Questions on programme registration

 

Changing personal data

 

Questions on miles accrual

 

Award procedures

 

Programme partners

 

Joint payment cards contracted with banks

 

Elite levels

 

General questions about participation in the Aeroflot Bonus programme