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Aeroflot Bonus News

15 September 2010

Changes in fees for reissuing award tickets under the Aeroflot Bonus programme

Dear members!

 

This is to inform you that as the terms of the Aeroflot Bonus programme are harmonized in accordance with the practices of SkyTeam alliance members, effective from 01.11.2010 if a passenger wants to reissue Award tickets issued under the Aeroflot Bonus programme or under other SkyTeam alliance member programme, the following charges will be applied:

A) in case of changing a route within the same Award zone and also in case of simultaneous changing of a route within the same Award zone and the date of the departure: 

  • ­­before the time of the departure, written on the flight coupon – 50 euro;
  • after the time of the departure including cases of missing the flight – 100 euro;
  • the change of the route entailing the change of the Award zone is not allowed.

B) in case of changing a departure date or a flight number

  • more than 30 days before the departure date written on the flight coupon – free;
  • from 30 till 7 days inclusive from the departure date written on the flight coupon – 35 euro;
  • less than 7 days before the departure date written on the flight coupon – 50 euro;
  • after the departure time written on the flight coupon including cases of missing the flight – 100 euro.

Charge is applied for each transaction (changes made during one visit to Aeroflot company).

We draw your attention to the fact that for reissuing Award tickets originally issued before 01.11.2010 (the date when the new terms come into effect) under the Aeroflot Bonus programme or other programme of SkyTeam alliance members the charge is applied in accordance with the existing rules:

A) In case of changing a route within the same Award zone

  • regardless of the departure date written on the flight coupon 35 euro;
  • the route change entailing the change of the Award zone is not allowed.

B) In case of changing a departure date

  • not later than 7 days prior to the departure date written on the flight coupon – free;
  • less than 7 days before the departure date written on the flight coupon – 20 euro;
  • after the departure date written on the flight coupon including cases of missing the flight – 20 euro.