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2009

New management

In April 2009 Vitaly Saveliev took the helm at Aeroflot after the Board of Directors selected him to be general director.

New corporate structure

In 2009 the Company underwent a re-organization and reduced headcount as part of its anti-crisis program. The number of department heads was reduced from 53 to 34 and the number of deputy general directors from 14 to 9. Over the year, the number of employees fell by 2,335, primarily due to a reduction in management staff.

Opening of new terminal

In November 2009 the Sheremetyevo 3 airport terminal complex (Terminal D) at Aeroflot’s home airport went into operation. By the year-end all domestic flights operated by Aeroflot and its subsidiaries had been transferred to the new terminal.

Fleet modernization

As part of the ongoing fleet modernization strategy, Aeroflot added 24 new aircraft to its fleet in 2009: six long-range A330 airliners and 18 mid-range liners from the A320 family of aircraft. General Director Vitaly Saveliev and VEB Leasing General Director Vyacheslav Soloviev signed a contract to lease the first ten Sukhoi Superjet 100s for 12 years.

Development of the route network

Six new routes were opened in 2009 (Dresden, Innsbruck, Salzburg, Hurghada, Sharm el-Sheikh and Eilat), while affiliates were set up in Kaliningrad and Vladivostok. In addition, the frequency of flights on primary routes was increased: from seven to nine flights daily on the Moscow-St Petersburg-Moscow route and from two to five flights daily on the Moscow-Kaliningrad-Moscow route.

Service improvements

Aeroflot continued to work on improving the quality of its customer service. Last year it came first among European members of SkyTeam in the SkyTeam onboard survey of passenger service in economy class on short- and medium-haul flights, as well as in business class for long-haul flights. In addition, as part of its “Aeroflot Shuttle” program Aeroflot introduced a new service concept for its business class customers on the Moscow-St Petersburg route. New uniforms were also introduced for cabin crew and customer-facing staff and a new service management program for cabin crew was implemented.

Safety certification

Aeroflot successfully underwent its third International Operational Safety Audit (IOSA) by the International Air Transport Association (IATA) in 2009. This made it the first Russian airline to achieve IOSA certification, and its current certificate is valid until 2011. Aeroflot was also the first Russian airline to successfully complete the IATA Safety Audit for Ground Operations.

Environment

The airline joined the EU Greenhouse Gas Emissions Scheme and has provided the German aviation authorities with an action plan for introducing a system to monitor emissions regularly.

General partner for the Sochi 2014 Olympic Games

Aeroflot was awarded the status of General Partner in the Air Transportation category for the XXII Winter Olympic Games and XI Paralympic Winter Games in 2014 in Sochi.

New technologies

Aeroflot introduced new online services as well as automated self-service facilities for passengers, ensuring additional speed and convenience from initial booking to boarding flights. A full-scale IT audit was conducted. Program of transformation of 180 separate IT complexes to 4 modern platforms, that encompasses all elements of flight management, was developed.