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Company News

17 January 2011

Aeroflot continues actions to improve its image

January 17, 2011, Moscow - Aeroflot continues its activities that aim at improving the company's image. It should be reminded that Aeroflot's action covers the passengers who were scheduled to depart from the Sheremetyevo airport from 25.12.2010 to 29.10.2010 by the company’s flights that were delayed for more than eight hours (the complete list of the flights is posted in the ‘Company’ section of the Aeroflot site.)

By now Aeroflot has already issued over 600 special certificates, or vouchers, that may be used to pay for future purchases of air tickets at Aeroflot sales offices or representative offices or to pay for excess baggage no later than 31.12.2011.

The passengers who are eligible for the compensations but prefer not to accept the certificate may apply for money compensations according to the procedure set by the legislation in effect.

For more information about the procedure for obtaining the certificates or financial compensations, please contact the Call center (tel. (495)223-55-55 or 8-800-333-55-55) or visit the Aeroflot Web site at www.aeroflot.ru.

Aeroflot, a leader of Russia’s air fleet, is a member of SkyTeam, the global airline alliance. Aeroflot’s overall flight network comprises 898 locations in 169 countries. In 2009, 8.755 mln passengers used Aeroflot’s services and 11.1 mln used the services offered by the Aeroflot group.

Aeroflot was the winner in the contest between European members of SkyTeam in serving economy-class passengers in short- and medium-range flights and business-class passengers in long-range flights. “Onboard Survey,” the marketing survey conducted by SkyTeam from April to September 2009, confirmed Aeroflot’s leading positions.

Aeroflot belongs to 25 leading airlines of the world according to Air Transport World journal, based on the results of its financial and economic activities in 2009 (“operating profit” and “profit margin” categories).

Aeroflot was the first Russian carrier to be included in the IOSA operator registry and it continues to confirm the certificate in a regular way. The airline has successfully passed the Safety audit for ground operations (ISAGO). Aeroflot is a holder of the unified certificate of compliance with the requirements of ISO 9001:2008.

Aeroflot operates one of the youngest air fleets in Europe that consists of 100 aircraft. Aeroflot’s hub is Sheremetyevo international airport in Moscow. For more details please visit www.aeroflot.ru.

Department for Public Relations
and Relations with Public Bodies