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Company News

26 November 2010

New service for business class passengers - individual passport control booths

November 26, 2010, Moscow. JSC Aeroflot Russian Airlines has introduced a new service of individual passport control booths for Business Class passengers flying on international flights from Terminal D.

For the convenience of Business Class passengers up to two booths have been allocated in the Arrival and Departure passport control zones each. The zones have signboards and Tensator queue management systems.

The new service will help passengers to significantly decrease time spent in passport control. The new service is user friendly; the airline staff meets Business Class passengers in front of the customs zone, checks their boarding passes and shows them to the specially allocated passport control booths.

According to Vitaly Saveliev, General Director of JSC «Aeroflot», one of the key tasks of Aeroflot is to provide quality on-ground service comparable with international standards and the introduction of the new passport control booths is another step towards it.

Aeroflot is a leading air transport company in Russia as well as a member of SkyTeam, a global airline alliance. The cumulative network of routes comprises 898 destinations in 169 countries of the world. In 2009 Aeroflot transported 8.755 ml people while the Aeroflot Group of Companies transported 11.1 ml.

Aeroflot came first among European members of SkyTeam in the quality of its passenger service in economy class on short and medium range flights and in business class on long haul flights. The leadership of Aeroflot was established based on the SkyTeam Onboard Survey over the period of April – September 2009.

Aeroflot is one of the 25 leading world airlines in terms of financial and economic activity in 2009 (operating and net profit), according to the Air Transport World magazine.

Aeroflot was the first Russian carrier to enter the IOSA registry and has kept up the standard ever since. The airline has been successfully audited in terms of its compliance with the ISAGO safety requirements for ground operations. The company complies with ISO 9001:2000.

Aeroflot has one of the youngest aircraft fleets in Europe comprising 103 planes. Aeroflot headquarters are in Moscow in the international airport Sheremetyevo. For more information see www.aeroflot.ru.

Department of public relations and liaison with governmental bodies