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Company News

18 October 2010

Aeroflot has kept up the ISO9001 Standart

October 18, 2010, Moscow. JSC Aeroflot Russian Airlines has successfully undergone the recertification audit of the system of its quality management (QMS). TÜV International RUS Ltd., the authorized representative of the international concern TUV Rheinland Group, a recognized world leader in international certification, assessed the compatibility of the company’s QMS with the international ISO 9001:2008 requirements.

The fact that the company was certified according to ISO 9001 standard proves that Aeroflot is able to ensure a sustainable high quality level of service through the systemic approach to its quality management.

According to Vitali Saveliev, the head of Aeroflot Airlines Company, ‘the quality of services on offer is not only an issue of a particular company’s activities and is not just an indicator of the health of a particular economy. It is an issue of national importance because the quality of services determines the quality of life for the citizens of Russia in the long run and manifests one of the indicators of the health of the whole society.’

The ISO 9001:2008 standard is a new modified version of the ISO 9001:2000 international standard. The introduced modifications illustrate a tendency to integrate quality management systems with the overall system of company management. v

The quality management system was introduced in Aeroflot in several stages. Aeroflot was the first Russian company to implement and certify a quality management system in the divisions of its production sector in 2001. The company’s commercial sector was also certified at a later point. In 2007 Aeroflot earned the comprehensive TUV certificate.

A comprehensive assessment conducted in Aeroflot in October 11 — 15, 2010 concerned the key departments of the airline responsible for the quality of the product and customer service, for flights, flight security, onboard services, ground support, occupational and environmental safety comprising 16 structural units of the company.

Based on the recertification audit Aeroflot’s QMS was recognized as compliant with current international standards.

Aeroflot is a leading air transport company in Russia as well as a member of SkyTeam, a global airline alliance. The cumulative network of routes comprises 898 destinations in 169 countries of the world. In 2009 Aeroflot transported 8.755 ml people while the Aeroflot Group of Companies transported 11.1 ml.

Aeroflot came first among European members of SkyTeam in the quality of its passenger service in economy class on short and medium range flights and in business class on long haul flights. The leadership of Aeroflot was established based on the SkyTeam Onboard Survey over the period of April — September 2009.

Aeroflot is one of the 25 leading world airlines in terms of financial and economic activity in 2009 (operating and net profit), according to the Air Transport World magazine.

Aeroflot was the first Russian carrier to enter the IOSA registry and has kept up the standard ever since. The airline has been successfully audited in terms of its compliance with the ISAGO safety requirements for ground operations. The company complies with ISO 9001:2000.

Aeroflot has one of the youngest aircraft fleets in Europe comprising 100 planes. Aeroflot headquarters are in Moscow in the international airport Sheremetyevo. For more information see www.aeroflot.ru.

Department of public relations and liaison with governmental bodies