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Company News

29 September 2016

Aeroflot proposes tougher measures to deal with disruptive passengers

29 September 2016, Moscow. – Aeroflot has set out proposals to give Russian airlines more power to deal with disruptive passengers, in line with leading global standards for deterring anti-social behavior on board aircraft.

Aeroflot’s proposals were supported by President Vladimir Putin during a meeting with the Group’s CEO, Vitaly Saveliev. During the meeting it was noted that the behavior of disruptive passengers presents a vital threat to flight safety.

Measures proposed by Aeroflot include reclassifying anti-social behavior on board aircraft as a criminal rather than administrative offence, significantly increasing the maximum applicable fines, and allowing the use of restraining devices for passengers who fail to heed verbal warnings. Airlines would also be permitted to maintain blacklists of passengers with poor track records and to refuse to allow them to purchase tickets.

As Russia’s air market has grown, so have the number of instances of anti-social behavior on board aircraft. Over the last decade Aeroflot has reported more than 3,000 cases of passengers being in breach of travel regulations, and anti-social behavior in extreme cases including physical attacks on flight crew.

About Aeroflot

Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2015, Aeroflot carried 26.1 million passengers (39.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 183 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety, with a European Community Safety Assessment of Foreign Aircraft (SAFA) Index, the main globally recognized safety parameter, comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the sixth time in 2015, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2016 Aeroflot became the first Russian airline to be awarded Four Star Airline status by Skytrax in recognition of the high-quality of its customer service, and was also named Best Airline in Eastern Europe for the fifth time at the Skytrax World Airline Awards. In 2015 Global Traveler named Aeroflot one of the 10 best airlines worldwide for on-board cuisine. Find out more at www.aeroflot.com.