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Company News

18 July 2016

Aeroflot cooperates with TripAdvisor to enhance customer feedback and service

Moscow, 18 July 2016 – PJSC Aeroflot (Moscow Exchange ticker: AFLT) today announces a promotional cooperation with TripAdvisor to encourage passengers to share opinions and better understand the value of their flight experience, and help Aeroflot continue refining its already market-leading customer service offering.

Aeroflot will encourage passengers to write candid reviews of their flight experience on TripAdvisor’s new airline reviews platform, which includes all major airlines globally and will continue to expand TripAdvisor’s database of 350 million traveller reviews and opinions.

“Aeroflot is known worldwide for its excellent standards of service and commitment to using the latest technologies. This latest innovation helps promote the entire Aeroflot experience, including the excellent service that we are renowned for,” said Andrey Sogrin, Aeroflot’s PR Director. “Passenger feedback and opinions are a key tool to help us continue to refine and enhance our world-famous customer service. Airline reviews on TripAdvisor will help Aeroflot remain competitive globally and benefit our passengers around the world.”

TripAdvisor’s airline reviews platform is designed to be a go-to resource to help travellers make more informed decisions based not only on price but also the overall experience of flying with the airline as viewed by TripAdvisor’s community of more than 340 million monthly unique visitors. Users can review any airline they have flown, and all reviews are subject to TripAdvisor’s review submission guidelines.

“We help travellers determine which flight options offer the best value beyond price by surfacing candid reviews and photos, as well as detailed amenities information,” said Andrew Wong, regional director, TripAdvisor Flights. “By encouraging its customers to share their candid feedback, Aeroflot will give flyers around the world the insights they need to book with their carrier.”

About Aeroflot

Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2015, Aeroflot carried 26.1 million passengers (39.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the sixth time in 2015, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2016 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the fifth time and in 2015 for the first time was ranked among TOP-10 airlines with Best Airline Cuisine according to Global Traveler. Find more at www.aeroflot.com