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Company News

22 January 2016

Information for Aeroflot passengers with tickets to New York

Dear passengers,

A severe storm is expected to hit the East Coast of the US on January 22 into January 23, with heavy snowfall and winds of up to 50 mph. Because of the potential disruption expected to airport operations in New York, Aeroflot has cancelled the following flights for 23 January:

SU100/101 Moscow Sheremetyevo – New York – Moscow Sheremetyevo

SU102/103 Moscow Sheremetyevo – New York – Moscow Sheremetyevo

Passengers on the cancelled flights holding tickets with the SU code (direct and transfer flights) dated 23 or 24 January may: 

-   Change their date of travel for any date up to 30 January inclusive, including on connecting flights to or from New York operated by other airlines; changes to the return leg are also permitted within a range of four days from the initially stated return date.

-   Return their ticket to the point of sale (in case of flight cancellation).

Passengers will be kept informed by the Aeroflot call centre. Those who arrive at check-in will be provided with all necessary support in line with Federal Aviation Rules and Aeroflot standards.

More information is available from Aeroflot’s 24-hour information centre: +7-495-223-5555 (Moscow), 8-800-444-5555 (toll free inside Russia) or the airline’s sales offices