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Company News

11 November 2015

Aeroflot Approves Full Refunds For Flights To Egypt And Early Returns For Passengers Already In Country

Moscow, 11 November 2015. — In line with the Russian Federal Transport Agency (Rosaviatsia) ban on flights to destinations within Egypt, Aeroflot has confirmed that it will provide customers with full refunds on tickets booked before 6 November 2015.

Full refunds are available to passengers on the following flights:

SU 400/401 (Moscow-Cairo-Moscow);

SU 5900/5901/5910/5911 (Moscow—Hurghada—Moscow);

SU 5902/5903/5912/5913 (Moscow-Sharm El Sheikh—Moscow).

Passengers who booked tickets to Egypt before 6 November 2015 may contact the place of purchase and receive a full refund with no associated costs or penalties. Passengers who are already in Egypt are able to reschedule their homeward flight to an earlier date, also without incurring any additional costs or penalties.

Additional information is available via the Aeroflot Call centre (495)223-55-55, 8-800-333-55-55, via company agents, or on our official site at www.aeroflot.ru.

About Aeroflot

Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2014, Aeroflot carried 23.6 million passengers (34.7 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 164 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the sixth time in 2015, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2015 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the fourth time. Find more at www.aeroflot.com.