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Company News

02 October 2015

Information for passengers holding Transaero tickets

Following the Russian Government’s decision regarding the restructuring of Transaero, the airline is working with its partners to ensure that ticket-holders are able to travel.

Tickets for Transaero flights are no longer on sale.

Tickets for domestic and international flights before 15 December 2015 remain valid for travel and will be honoured.

Passengers booked on flights departing after 00:00 on 15 December are entitled to a full refund for their tickets.

Further information can be obtained via the following channels:

- Transaero’s 24-hour call centre on 8-800-555-3-555 (free within Russia) or +7-495-788-8080 (in Moscow and international calls)

- by email at vopros@transaero.ru

- Aeroflot’s call centre 8-800-444-5555 or +7-495-223-5555

Tickets will be refunded at the point of purchase:

- For tickets purchased via Transaero’s website please send an email to rev_reservation@transaero.ru with the following information: Last name of the passenger (in English letters); flight number; date of departure; 13-digit ticket number; the email address you provided at the time of purchase; phone number including country code; any additional information about the ticket return.

Note:

Detailed rules relating to the return of tickets purchased through Transaero’s site can be found here (Russian only): http://transaero.ru/ru/info-and-services/vozvrat/internet

Refunds for tickets purchased on Transaero’s website will only be made online to the account of a bank card holder or other account to which payments can be made electronically.  

For tickets purchased at Transaero’s sales offices, refunds will be made at the corresponding point of sale. A list of sales offices can be found here: http://www.transaero.ru/ru/info-and-services/tickets/sales-offices  

Important Note

Tickets purchased at Transaero sales offices in Moscow will only be refunded at the sales office at 2 Paveletskaya Square, Building 3 (Metro “Paveletskaya”). The points of sale in Vnukovo and Domodedovo airports and the sales office at 11A Zubovsky Boulevard (Metro “Park Kultury”) cannot process refunds.

- Tickets purchased from third-party agencies will be refunded only at the relevant point of sale.

- For the refund of tickets purchased as part of a tour package, contact the travel agency that sold the tour package.

The airline will provide any additional information to passengers as soon as it becomes available.