warning!You useInternet Explorer. Certain functions may not work correctly. We recommend that you use a different browser.

Company News

30 September 2015

Aeroflot halts ticket sales for Ukraine flights beginning October 25, offers full refund for tickets already purchased

Moscow, 30 September 2015 – Aeroflot has ceased tickets sales for flights to Kiev and Odessa following the decision by Ukrainian authorities to ban flights by Russian airlines.

Sale of tickets is stopped for the following routes beginning October 25 inclusive:

- Moscow – Kiev – Moscow

- Moscow – Odessa – Moscow

- St. Petersburg – Kiev - St. Petersburg

Passengers who already hold tickets for these routes are entitled to:

- refunds at the point of sale (without penalties);

- a one-time change of flight dates to a date prior to October 25 without additional charges or penalties;

- for tickets booked from third-party countries or return flights: passengers are requested to change their route using other flights marked with the code SU to/from any other point in European Russia, Belarus or Moldova in instances when passengers who are foreign citizens have the necessary documents and visas.

More detailed information on the rules governing the refund of tickets is available via our 24-hour call centre on 8-800-444-5555. 

Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2014, Aeroflot carried 23.6 million passengers (34.7 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 163 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the sixth time in 2015, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2015 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the fourth time. Find more at www.aeroflot.com.