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Company News

11 February 2015

Aeroflot Confirmed ISO 9001 and ISO 14001 Certificate

February 11, 2015, Moscow. — JSC Aeroflot has successfully completed the first supervisory audit of the integrated management system. TÜV SÜD Russia, the official representative of one of the world’s leading companies for international certification TÜV SÜD, examined the Airline’s compliance with the international standards for integrated management systems with the requirements of international standards IS0 9001:2008 Quality Management Systems and 14001:2004 Environmental Management Systems.

Aeroflot Quality Management System was for the first time certified in December 2007 and in 2014 Aeroflot was the first Russian airline to pass the combined audit for compliance with two standards at once — Quality Management Systems (QMS) and Environmental Management Systems, which demonstrates the integration of the QMS with company’s overall management and the commitment to the sustainable development concept, ecological balance and social responsibility towards its employees and the citizens of our country.

During the inspection at Aeroflot in February 2-6, 2015 auditors visited key structural divisions of the Airline responsible for the quality of the product and customer service, ground support, flight safety, staff training, aircraft maintenance, environmental and labor protection — 20 divisions in total.

No inconsistencies were identified during audit. Recommendations for the possible improvements of the integrated management system which would be considered in the future airline performance were made.

At the final briefing TÜV SÜD auditors highly praised Aeroflot’s efforts and thanked the management and the staff of the Company for the good preparation, transparency and promptness in the provision of the requested information and documents, and also noted that the integrated management system of the airline is mature, productive and activities and processes within this system are continuously improving.

According to the results of the supervisory audit Aeroflot’s integrated management system meets the international standards IS0 9001 and ISO 14001.

The next stage of the supervisory audit is scheduled for February 2016.

About Aeroflot

Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2014 Aeroflot carried 23.6 million passengers (34.7 million passengers as Aeroflot Group including subsidiaries) a record for any Russian airline. A proud member of the SkyTeam global airline alliance. Aeroflot and its partners serve 1,052 destinations in 177 countries worldwide. Aeroflot operates the youngest fleet in the world among major airlines, numbering 150 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The Company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the fifth time in 2013. Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2014 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the third time. Find more at www.aeroflot.com.