April 6, 2010, Moscow. – JSC Aeroflot Russian Airlines has brought its tariff application terms and air carriage contracts in accordance with the Air Codes of the Russian Federation.
Aeroflot complies with all the requirements set forth by the civil aviation regulations concerning voluntary return of air tickets, namely the Air Code of the Russian Federation and Federal Aviation Rules ‘General rules of air carriage of passengers, baggage and cargo, and requirements to servicing of passengers, cargo shippers and receivers’ approved by the Russian Ministry of Transport Resolution No. 82 as of 28.06.2007, and ‘Terms and conditions of tariff generation and application in regular passengers and baggage transport, and collection of charges in civil aviation’ approved by the Russian Ministry of Transport Resolution No. 155 as of 25.09.2008.
In accordance with the requirements, the application terms and conditions for all Aeroflot’s published tariffs (irrespective of their amount) for carriage originating on the Russian Federation territory state that passengers can refuse a flight and get a refund of the amount paid for the carriage (on condition that the carrier was informed prior to the flight departure). If a passenger refuses a flight paid at a special tariff less than 24 hrs prior to the flight departure, 25% of the refunded amount will be withheld.
In accordance with ‘Terms and conditions of tariff generation and application in regular passengers and baggage transport, and collection of charges in civil aviation’ approved by the Russian Ministry of Transport Resolution No. 155 as of 25.09.2008, a surcharge for air ticket return is levied in the amount of 15 EUR for international flights from Russia purchased at published special tariffs, and 500 RUB for flights inside Russia at published special tariffs.
AEROFLOT is Russia’s leading air carrier, member of the global SkyTeam alliance. Its consolidated route network covers 856 destinations in 169 countries. In 2009, Aeroflot carried 8.755 million passengers.
Aeroflot holds the first place in passenger service on economy-class short- and medium-haul flights, and business-class long-haul flights among SkyTeam European airlines. Aeroflot’s leading position was discovered based on SkyTeam’s Onboard Survey results for April – September 2009.
Aeroflot was the first Russian carrier to enter the IOSA Registry, and has multiple times confirmed the certificate. Aeroflot has successfully passed the ISAGO (IATA Safety Audit for Ground Operations) procedure. The company’s Quality Management System is certified for compliance with ISO 9001:2000.
Aeroflot operates one of Europe’s youngest air fleets that consists of 114 aircraft. Aeroflot is based in Moscow, at the Sheremetyevo International Airport. Find more at www.aeroflot.ru.
Department for Public and Government Relations