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Company News

12 September 2012

Urgent information on situation in Sheremetyevo airport

Problems with electricity support in Sheremetyevo international airport caused Aeroflot to delay a number of domestic and international flights because of registration and baggage system malfunctions and also because of custom control failure.

The systems are being restored at the moment.

As of 01.10 pm (MSK) flights operation from Terminal-D is recovered. A number of flights was urgently transferred to Terminals E and F (please find details below). Terminals D, E and F are connected by walking gallery.

Flights with registration time starting later than 18.55 will be operated without changes.

An error in work of Online services occurred. Currently online services “Online-timetable” and “Flight status” presented on Aeroflot website do not indicate all the changes in departure terminals (please find details below), therefore an intensive work aimed to recover the airport's IT-systems is held.

Call Aeroflot Contact-center for flights information: +7(495)2235555 (Moscow); (800)4445555 (free for Russia).

Also you can reach Aeroflot’s voice and SMS information systems for flight changes.

We apologize and are doing our best to solve the situation.

List of flights with changed departure terminal:

Flights operated from Terminal F (instead of Terminal D)

SU 2344 Moscow - Dresden
SU 2458 Moscow - Paris
SU 2326 Moscow - Munich
SU 2302 Moscow – Frankfurt am Main
SU 2314 Moscow - Berlin
SU 1824 Moscow - Simferopol

Flights operated from Terminal E (instead of Terminal D)

SU 2200 Moscow - Helsinki
SU 1862 Moscow - Yerevan
SU 2132 Moscow - Istanbul
SU 2212 Moscow - Stockholm
SU 261 Moscow - Paris