News

20 April 2010
Aeroflot does not markup Moscow-Beijing-Moscow fares

 

April 20 2010, Moscow. – JSC Aeroflot Russian Airlines officially states that no changes have been introduced in the company’s fares for the Moscow – Beijing – Moscow route, and none have been planned for the near future.
 
The tariffs making up the air ticket price for the Moscow – Beijing – Moscow destination have remained unchanged since autumn 2009. The ticket prices are generated in compliance with the published air tariffs.

For the latest information on the flight schedule changes please visit  FLIGHT CHANGES section of Aeroflot’s website.
 
Additional information is also available at the Call Center telephone numbers (495)223-55-55, 8-800-333-55-55, or paid number 0933.
 
Department for Public and Government Relations
 
 
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Aeroflot adds capacity for Rome
 
April 18, 2010, Moscow. – To ensure passengers transportation Aeroflot Team and the Emergency operations centre established in view of the European airspace closure decide to increase the number of flights to destinations with the airspace open.

Additional capacity is launched and new flights are added to the Rome airport still open to take passengers from Europe and to bring to Europe transit passengers from South-East Asia. Since Airports in Milan and Venice are closed the Aeroflot flights are redirected for Rome.

SU 572 Beijing – Moscow took Russian citizens – passengers of Chinese airlines which had cancelled their flights to Moscow. Aeroflot still accepts passengers from other airlines which cancelled flights to Moscow because of closed airspace in Europe.  

Aeroflot keeps monitoring the situation in immediate contact with the meteorology service and with representative offices of the company in European countries, Saint-Petersburg, Kaliningrad and Murmansk.

Aeroflot continuously informs its passengers on flights status and amendments to the flight schedule.
 
For the latest information on the flight schedule changes please visit FLIGHT CHANGES section of Aeroflot’s website.
 
Additional information is also available at the Call Center telephone numbers (495)223-55-55, 8-800-333-55-55, or paid number 0933.
 
Department for Public and Government Relations
 

 
Aeroflot cancels the flights on April 18, 2010

 
April 17, 2010, Moscow. – In view of the closed airspace with European countries on April 18, 2010 Aeroflot cancels the following flights:
 

No.

Flight number

Destination

1

SU 239/240

London

2

SU159/160

Riga

3

SU111/112

Berlin

4

SU127/128

Dusseldorf

5

SU141/142

Prague

6

SU243/581

London

7

SU249/250

Paris

8

SU219/220

Stockholm

9

SU235/236

Brussels

10

SU131/132

Budapest

11

SU271/272

Geneva

12

SU101/102

Warsaw

13

SU261/262

Vienna

14

SU259/260

Paris

15

SU229/230

Amsterdam

16

SU125/126

Hamburg

17

SU121/122

Munich

18

SU215/216

Copenhagen

19

SU241/242

London

20

SU105/106

Frankfurt

21

SU129/130

Hannover

22

SU149/150

Prague

23

SU165/166

Zagreb

24

SU161/162

Belgrade

25

SU265/266

Zurich

26

SU113/114

Berlin

27

SU251/252

Paris

28

SU117/118

Dusseldorf

29

SU211/212

Oslo

30

SU107/108

Frankfort

31

SU139/140

Karlovy Vary

32

SU203/204

Helsinki

33

SU201/202

Warsaw

34

SU576/254

Paris

35

SU143/144

Prague

36

SU247/248

London

37

SU227/228

Amsterdam

38

SU123/124

Munich

39

SU263/264

Vienna

40

SU109/110

Frankfurt

41

SU115/116

Berlin

 
24 hours a day active Emergency operations centre involves extra staff of the company and stays in constant contact with The Russian Foreign Ministry and the Federal Boundary Service to arrange issues on passengers with expired visas or with no visas at all. Hotel accommodation and catering make up another centre of constant focus.
 
All passengers can exchange their tickets with no additional payment for any Aeroflot flight starting from Europe within their class of service provided vacant seats are available. Passengers can also return their tickets with no penalties irrespective of the date of ticket return. The transportation cost is only compensated at the point sale the ticket was bought from.    

Aeroflot keeps monitoring the situation in immediate contact with the meteorology service and with representative offices of the company in European countries, Saint-Petersburg, Kaliningrad and Murmansk.

Aeroflot continuously informs its passengers on flights status and amendments to the flight schedule.

For the latest information on the flight schedule changes please visit FLIGHT CHANGES section of Aeroflot’s website.

Additional information is also available at the Call Center telephone numbers (495)223-55-55, 8-800-333-55-55, or paid number 0933.

Department for Public and Government Relations

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Aeroflot transports passengers suffering from airlines cancelling flights to Moscow

April 17, 2010, Moscow. – OJSC “Aeroflot – Russian Airlines” helps to transport passengers from other airlines to have cancelled flights to Moscow amid closed airspace with European countries.
On April 16, SU 551 Moscow – Bangkok transported 64 passengers of Korean Air and 36 passengers from Singapore Airlines.

On April 17, SU 273 Moscow – Nice took onboard 44 Air France passengers. Today AeroFlot plans to carry passengers of Alitalia by SU 277 Moscow - Rome. To transport passengers from Europe AeroFlot expands its capacity at this destination starting from today.

Starting from April 17, Aeroflot’s flights to active European airports are services with top capacity aircraft, and in case of necessity supplementary flights will be arranged.

For the latest information on the flight schedule changes please visit  FLIGHT CHANGES section of Aeroflot’s website.

Additional information is also available at the Call Center telephone numbers (495)223-55-55, 8-800-333-55-55, or paid number 0933.

Department for Public and Government Relations

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Aeroflot introduces additional flights to open European airports

April 17, 2010, Moscow. – To ensure passengers transportation Aeroflot Team and the Emergency operations centre established in view of the European airspace closure decide to increase the number of flights to destinations with the airspace open.

24 hours a day active Emergency operations centre involves extra staff of the company and stays in constant contact with The Russian Foreign Ministry and the Federal Boundary Service to arrange issues on passengers with expired visas or with no visas at all. Hotel accommodation and catering make up another centre of constant focus.

As of midday April 17 the list of open airports includes Madrid, Barcelona, Rome, Sofia. These destinations will be serviced by top capacity aircraft. To transport passengers from Europe starting from April 17 AeroFlot raises the throughput capacity on flights to Italy (Rome). AeroFlot passengers with tickets to/from other places in Europe will be allowed for transportation with no tickets conversion. With this AeroFlot is not responsible for passengers transportation from/to the final point in Europe.

Currently Moscow hotels accommodate 1019 passengers with 746 passengers staying in hotels abroad.
April 16-17 witnessed 66 flights cancelled with the overall backlog of 16,629 passengers.
All passengers can exchange their tickets with no additional payment for any AeroFlot flight starting from Europe within their class of service provided vacant seats are available. Passengers can also return their tickets with no penalties irrespective of the date of ticket return. The transportation cost is only compensated at the point sale the ticket was bought from.  

Aeroflot keeps monitoring the situation in immediate contact with the meteorology service and with representative offices of the company in European countries, Saint-Petersburg, Kaliningrad and Murmansk.
Aeroflot informs its passengers on flights status and amendments to the flight schedule.

For the latest information on the flight schedule changes please visit  FLIGHT CHANGES section of Aeroflot’s website.

Additional information is also available at the Call Center telephone numbers (495)223-55-55, 8-800-333-55-55, or paid number 0933.

Department for Public and Government Relations

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Aeroflot offers passengers a possibility

April 16 2010, Moscow. – Aeroflot’s management and its contingency center created due to the closure of airspace in a number of European countries have taken a decision to accept and carry all passengers who are currently unable to leave the closed airports but have a possibility to get to those ones that continue to operate.

As of the evening of April 16, the airports of Madrid, Barcelona, Rome, Milan, Venice, Nice, Sofia remained open.
In the current situation, all passengers can exchange their air tickets at no additional cost for any Aeroflot’s flight originating from Europe retain the class of service contingent on availability of seats.

In order to ensure proper delivery of passengers from European destinations, Aeroflot, starting April 17, is increasing the capacity of  its flights to Italy (Rome, Milan). Aeroflot’s passengers with tickets to/from other European destinations will be accepted for travel without any ticket reprocessing. At the same time, Aeroflot does not assume an obligation to deliver a passenger to/from a final destination.

Aeroflot continues to monitor the situation and cooperate with the weather services and the company’s representatives in European countries, St. Petersburg, Kaliningrad and Murmansk.

For the latest information on the flight schedule changes please visit  FLIGHT CHANGES section of Aeroflot’s website.

Additional information is also available at the Call Center telephone numbers (495)223-55-55, 8-800-333-55-55, or paid number 0933.

Department for Public and Government Relations

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