Communication services on board

Stay in touch!

With onboard Internet access you can stay in touch with your family, friends and colleagues even during a flight!

Starting December 2012 "Internet on board" service is available on Aeroflot aircrafts. The service allows passengers to use WI-Fi Internet access during a flight.

You can use the Wi-Fi service aboard listed aircrafts: 

А330:

  • V. Vysotsky
  • SKYTEAM
  • Е. Svetlov
  • F. Tiutchev
  • А. Mozhaysky
  • L. Kantorovich
  • I. Brodsky
  • A. Griboedov
  • N. Gogol
  • P. Kapitsa
  • А. Sakharov
  • I. Frank
  • А. Bakoulev
  • L. Yashin
  • V. Broumel
  • I. Kulibin
  • О. Mandelshtam
  • М. Sholokhov
  • N. Burdenko
  • V. Mayakovsky

В777:

  • М. Kutuzov
  • P. Bagratyon
  • М. Barklay-de-Tolly
  • D. Davydov
  • А. Kuprin
  • I. Bunin
  • A. Chekhov
  • M. Lermontov
  • A. Blok
  • SKYTEAM

  

The service is provided jointly with "OnAir" company.

Please find the service rules below.

Important!
- The service can be paid only aboard an aircraft.
- The service cost is not included in a ticket price

FAQ

FAQ

  1. Who is OnAir?
  2. What is Internet OnAir?
  3. Can I access the service through multiple devices?
  4. What do I need to access the service using my laptop?
  5. What operating systems are currently compatible with the service?
  6. What web browsers are supported by the OnAir application?
  7. Can I access my corporate network using Internet OnAir?
  8. Is the OnAir service secure?
  9. Are there any terms and conditions that apply to your service plans?
  10. How do I contact Customer Care?
  11. Can I connect using a handheld device?
  12. I can't access certain content and/or site. What am I doing wrong?
  13. How will I be invoiced?
  14. What can I expect to see on my credit card statement?
  15. Why do I need to enter my payment information if I'm participating in a promotion?
  16. What happens if I reach my megabyte (MB) allowance?
  17. What happens if I do not use all the prepaid service plan? Can it be used on another flight?
  18. How do I find my usage information?
  19. Do I need to change any of my Internet browser settings?
  20. What can I do to have the best experience using Internet OnAir?
  21. Wi-Fi service is temporary not available on the flight. Why and what can be done?

Payment will be shown in the "OnAir Internet service" column

  1. Who is OnAir?

    OnAir is a joint venture between SITA and Airbus, headquartered in Geneva, Switzerland, with operations in Seattle, London, and Montreal.

    OnAir draws on the combined strengths of the world's leading provider of air transport communications, infrastructure, and applications, and the aircraft manufacturer with the most modern and comprehensive product line on the market.

  2. What is Internet OnAir?

    Internet OnAir allows you to access the Internet from your laptop computers, Wi-Fi enabled handheld devices, or the seatback inflight entertainment system. If you are using your laptop, you can access your corporate network and use a variety of Internet-enabled applications, such as email clients, Instant Messaging (IM) clients, web browsers. For users accessing Internet OnAir through a Wi-Fi enabled handheld device, such as a smartphone or BlackBerry, you can take advantage of most services that do not require a cellular signal. This includes Internet-based activities such as email; web browsing; and more.

    Notice that the service doesn't support streaming video.

  3. Can I access the service through multiple devices?

    Yes, once you purchase OnAir service you can switch between any supported devices including laptops, Wi-Fi enabled handheld devices, and the seatback entertainment screen.

    When switching between devices, you maybe prompted to enter your inflight login and password.

  4. What do I need to access the service using my laptop?

    The minimum requirements to access OnAir services are a supported web browser and a laptop with 802.11 wireless capabilities (Wi-Fi). If the aircraft is equipped with a wired network, you will need an RJ45 Ethernet cable to access the service.

  5. What operating systems are currently compatible with the service?

    The OnAir service is not OS-specific, and will work with any operating system as long as there is a compatible Internet-ready browser such as Internet Explorer (complete list of supported browsers are listed below).

  6. What web browsers are supported by the OnAir application?

    On laptops, OnAir supports modern versions of the following web browsers:

    • MS Internet Explorer
    • Firefox
    • Safari
    • Opera
    • Google Chrome

    On Wi-Fi enabled handheld devices, OnAir supports modern versions of the following web browsers:

    • Internet Explorer Mobile
    • Opera mobile browsers
    • Safari browser
    • BlackBerry browser
  7. Can I access my corporate network using Internet OnAir?

    Yes. If your laptop is equipped with a virtual private network (VPN) client, you can seamlessly access your corporate network.

    The Internet OnAir service allows you to securely connect to your corporate network. IPSec, SSL and PPTP protocols are supported.

    NOTE: The Status Monitor may not be visible when you are logged onto your corporate VPN. Your usage information will however continue to be tracked and recorded by OnAir. You may need to disconnect your VPN session to view your usage information.

  8. Is the OnAir service secure?

    Yes; in accordance with data privacy guidelines, as well as security best practices for e-commerce sites, OnAir uses Secured Socket Layer (SSLv3.0) to protect any and all personally identifiable information (PII) submitted via a browser.

    In addition, your personal registration information is protected by your inflight user ID and password, so that others cannot access it.

    Further details about how your personally identifiable information is collected and stored are available in our Privacy Policy.

  9. Are there any terms and conditions that apply to your service plans?

    Yes, OnAir's terms and conditions consist of theUser Agreement and the Privacy Policy.

  10. How do I contact Customer Care?

    OnAir provides you with support through onboard documentation and through a dedicated email address and telephone number as follows:

    Documentation and guides

    In addition to these FAQs, you can also obtain more detailed information on the service using the "help" and links.

    Contact

    If you wish to obtain multilingual support, you can email your enquiries to cs@onair.aero or telephone us at +1 514 282 5239 worldwide, 24 x 7.

  11. Can I connect using a handheld device?

    Yes, Internet OnAir works on many of the most popular Wi-Fi enabled handheld devices, such as BlackBerry; Apple iPhone & iPod Touch; and Windows Mobile smartphone; as well as many other handheld devices.

    Internet OnAir allows users of supported handheld devices to use many of the Internet-based applications such as email; instant messaging; and web browsing.

    Note: activities requiring cellular connection such as voice calls and SMS are not available via Wi-Fi.

  12. I can't access certain content and/or site. What am I doing wrong?

    In order to ensure appropriate onboard use of the Internet, OnAir, in conjunction with the airline you're travelling with, may block web content according to a set of standard categories, such as, but not limited to:

    • Violence (depiction and promotion);
    • Drugs/drug culture;
    • Nudity, nude pictures and lifestyle;
    • Adult material;
    • Sexual acts, pornography;
    • Militant/extremist;
    • Pirated and illegal material to download.

    Make sure that the content you're trying to access is appropriate and in line with our User Agreement.

  13. How will I be invoiced?

    OnAir accepts most major credit or debit cards, including VISA, MasterCard, American Express, JCB, and Discover. Service fees, as well as any additional data allowances you may have purchased during your session, will be charged to your credit or debit card at the end of your flight.

  14. What can I expect to see on my credit card statement?

    You will see a charge for "OnAir Internet Services".

  15. Why do I need to enter my payment information if I'm participating in a promotion?

    If you're participating in a promotion, you may be required to provide your payment information to cover usage exceeding the allotted megabyte (MB) volume.

    This is similar to providing credit card information at a hotel for any additional charges incurred, even when you've prepaid the reservation.

  16. What happens if I reach my megabyte (MB) allowance?

    This depends on the Internet usage option you have selected during the initial sign-up process. For example, if you have selected the option to disconnect your Internet session when you reach your MB allowance, you will be prompted to resume your session by accepting to pay for any data transferred beyond the original allowance. Alternatively, if you have selected the option to use Internet service without interruption, then your service will not be disconnected when you reach your MB allowance.

    Before connecting to the Internet, you will be prompted to select an Internet usage option which allows you to use the service without interruption or to stop the session when you reach your MB allowance.

    Please note: If you are using a promotional code, you may be prompted to enter your payment information once the promotional value has been reached.

  17. What happens if I do not use all the prepaid service plan? Can it be used on another flight?

    No, a service plan allows you to use OnAir Internet on one flight only, remaining traffic can not be used on another flight.

  18. How do I find my usage information?

    When using Internet OnAir, megabyte (MB) and kilobyte (KB) consumption and invoice amount are displayed in real-time in the Status Monitor throughout the session.

    The Status Monitor is accessible any time during the flight by bookmarking the "Status" page or typing in https://onboard.onair.aero/air/operation/productLaunch.

  19. Do I need to change any of my Internet browser settings?

    The OnAir service requires cookies and JavaScript to be enabled in your web browser to function properly. Please enable cookies and JavaScript in your Internet browser prior to using this service.

    If you are using the Opera web browser, please ensure pop-up blocker is turned off before continuing.

  20. What can I do to have the best experience using Internet OnAir?

    Internet OnAir is optimized for a satellite environment to reduce the amount of data transferred over the satellite link.

    To further optimize your Internet experience, we recommend turning off automatic updates, such as Microsoft Windows updates.

  21. Wi-Fi service is temporary not available on the flight. Why and what can be done?

    The service can be not available or disconnected if: a plane has not reached a cruising altitude; a plane flies over a country which hasn't allowed the service yet; or a plane has technical issues. If the service is not available, refresh a page and check the service availability later.

Connection

"Internet on board" service is available only after a plane has climbed out.

To use "Internet on board" service, please, turn on Wi-Fi on your device (smartphone, laptop or tablet pc), connect to "Aeroflot" access point, start a web-browser and choose a preferable service plan.

We remind you, that all portable electronic devices must be switched off during taxing, take off and landing.

Payment

The service is paid during a flight, according to tariffs listed on registration page, and available by non-cash transfer only. VISA, MasterCard, American Express, JCB and Discover debit and credit cards are accepted. Payment will be performed after a flight.

The service cost

  Smartphones Laptops and iPad
User tariff, USD 5 10 10 30
Amount of MBs 3 10 10 40
Price for 1MB, USD 1,67 1 1 0,75
Price for 1MB over, USD 1,7 1,5 1,5 1,5

Account status check

You can use "status monitor" during a session for balance check and to see used traffic.

"Status monitor" page is available only onboard an aircraft after authentication and payment.

Additional information

Additional information can be found in "Questions and answers" section on registration and payment page.

 


Communication services onboard medium-haul aircrafts Airbus A320 "S. Rakhmaninov", Airbus A321 "M. Keldysh" and "N. Vavilov"

Your flight will be as comfortable as possible with the "Sky High" service allowing you to stay in touch with family, friends and colleagues even on board!

"Aeroflot" is the first Russian airline providing the possibility to make and receive voice calls, to send and receive SMS- or MMS-messages and to use the Internet during a flight.

During a flight the service is available for MegaFon clients and for subscribers of other Russian and foreign mobile operators which have roaming agreements with JSC "MegaFon".