Moscow: +7 (495) 223-5555 / Russia 8-800-444-5555 (free)
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Fares rules and description

Dear passengers! When purchasing a ticket you are kindly requested to familiarize with a fare rules you selected. Aeroflot keeps a right to make changes in fare rules without preliminary notification.

If your itinerary contains different classes of service, the stricter fare rules are applied to the whole itinerary.

We pay your attention that the given conditions operate only for the travel beginning from points of the Russian Federation. If your flight begins from point of other country specify conditions of application of tariffs you can at the nearest office of sales or by our Call Center.

Fare rules are applied only for  own  and Code-sharing flights of  "Aeroflot" and subsidiaries’  airlines  -  "Donavia", "Vladivostok Avia", "Orenburg Airlines", "Aurora".  Conditions may differ in case a trip includes flights operated by other airlines.

 

Fares rules and description for flights booked since April 8th, 2013

 

Pre-reserved seats selection is allowed for all fares groups except Budget and Promo

PREMIUM-Businesss

Booking classes J, C, D
General conditions Open return date Permitted**
Minimum stay requirements No restrictions
Reward bonus miles 250%
Maximum stay requirements / Ticket validity J - 365 days, C - 360 days, D - 355 days
Stopover in the transfer points for transit passengers Permitted
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases for flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made after the scheduled departure time shown in the ticket Full refund1)
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  Permitted for free of charge
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors
Free baggage allowance   2 pieces

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

** Regarding open date tickets please refer to Aeroflot’s sales offices.

1) when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan).

 

VALUE-Business

Booking classes I, Z
General conditions Open return date Not permitted
Minimum stay requirements Restrictions are applied (except domestic flights in Russia)
Reward bonus miles 150%
Maximum stay requirements / Ticket validity I - 180 days, Z - 175 days
Stopover in the transfer points for transit passengers Permitted
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights)1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
For cancelations made after the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  Permitted for free of charge
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors.
Free baggage allowance   2 pieces

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

 

PREMIUM-Comfort

Booking classes W, S, A
General conditions Open return date Permitted**
Minimum stay requirements No restrictions
Reward bonus miles 200%
Maximum stay requirements / Ticket validity W - 365 days, S - 360 days, A - 355 days
Stopover in the transfer points for transit passengers Permitted
Upgrade at the check-in Available upon request for additional fee that depends on the destination
The offer is available for Aeroflot flights only. Invitation to a business lounge is not provided and extra baggage for the Free Baggage Allowance of a paid tariff is not allowed
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made after the scheduled departure time shown in the ticket Full refund1)
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  Permitted for free of charge
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors
Free baggage allowance   2 pieces

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

** Regarding open date tickets please refer to Aeroflot’s sales offices.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff)

 

PREMIUM-Economy

Booking classes Y, B
General conditions Open return date Permitted**
Minimum stay requirements No restrictions
Reward bonus miles 200%
Maximum stay requirements / Ticket validity Y - 365 days, B - 360 days
Stopover in the transfer points for transit passengers Permitted
Upgrade at the check-in Available upon request for additional fee that depends on the destination
The offer is available for Aeroflot flights only. Invitation to a business lounge is not provided and extra baggage for the Free Baggage Allowance of a paid tariff is not allowed
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made after the scheduled departure time shown in the ticket Full refund1)
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  Permitted for free of charge
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors
Free baggage allowance   2 pieces

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

** Regarding open date tickets please refer to Aeroflot’s sales offices.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

 

VALUE-Economy

Booking classes M, U, K, H, L
General conditions Open return date Not permitted
Minimum stay requirements No restrictions
Reward bonus miles 150%
Maximum stay requirements / Ticket validity M - 365 days, U - 360 days, K - 355 days, H - 350 days, L - 345 days
Stopover in the transfer points for transit passengers Permitted
Upgrade at the check-in Not available
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights)1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights)2)
For cancelations made after the scheduled departure time shown in the ticket Not permitted
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  International flights: allowed for a 60EUR fee, except transatlantic flights and flights to Asia/Africa for a 100EUR fee. Domestic flights: allowed for a 1500RUB fee in A zone, 2500RUB for flights between A and B zones and within B zone3)
Changes after the scheduled departure time shown in the ticket Not permitted
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat
  • 0% - unaccompanied minors (children between 5 and 12)
  • 25% — accompanied minors
Free baggage allowance   1 piece

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

3)zone А – European region of Russian Federation. Zone В – other points within Russian Federation.

 

BUDGET-Economy

Booking classes Q, T, E, N
General conditions Open return date Not permitted
Minimum stay requirements Restrictions are applied (except for domestic journeys - no restrictions)
Reward bonus miles 75%
Maximum stay requirements / Ticket validity Q - 180 days, T - 175 days, E - 170 days, N - 165 days
Stopover in the transfer points for transit passengers Permitted for a 75 EUR fee for each stopover (except domestic flights – not permitted)
Upgrade at the check-in Not available
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
For cancelations made after the scheduled departure time shown in the ticket Not permitted
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  International flights: allowed for a 60EUR fee, except transatlantic flights and flights to Asia/Africa for a 100EUR fee. Domestic flights: allowed for a 1500RUB fee in A zone, 2500RUB for flights between A and B zones and within B zone3)
Changes after the scheduled departure time shown in the ticket Not permitted
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat
  • 0% - unaccompanied minors (children between 5 and 12)
  • 25% — accompanied minors
Free baggage allowance   1 piece

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

3) zone А – European region of Russian Federation. Zone В – other points within Russian Federation.

PROMO-Economy

Booking classes R
General conditions Open return date Not permitted*
Minimum stay requirements Restrictions are applied (except domestic flights - no restrictions)
Reward bonus miles 25%
Maximum stay requirements / Ticket validity 30 days
Stopover in the transfer points for transit passengers Not permitted
Upgrade at the check-in Not available
Possible combinations with other fares Only Promo fares
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
For cancelations made after the scheduled departure time shown in the ticket Not permitted
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)

 

International flights: permitted for a fee of 100 EUR. Domestic flights: a fee of 2000 RUB will apply in case of traveling within A zone, 4000 RUB - between A and B zones, and within B zone3)
Changes after the scheduled departure time shown in the ticket Not permitted
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat Not available except for the journeys wholly within Russian Federation - 25% accompanied minors
Free baggage allowance   1 piece

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

3)zone А – European region of Russian Federation. Zone В – other points within Russian Federation.

Youth tariffs (12-24 years old)

Booking classes N, E, T, Q, L
General conditions Open return date Not permitted*
Minimum stay requirements

For domestic flights (within Russia) – no restrictions. For international flights – restrictions are applied

Maximum stay requirements / Ticket validity 360 days
Stopover in the transfer points for transit passengers Not permitted
Upgrade at the check-in Not available
Possible combinations with other fares Within the Youth tariffs fares only
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
For cancelations made after the scheduled departure time shown in the ticket Not permitted
Changes policy Changes before the scheduled departure time shown in the ticket (subject to fare paid booking class availability) According to conditions of Value economy and Budget economy tariffs (according to a booking class)
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Not permitted
Discounts for children   Not available
Free baggage allowance   1 piece

*  If your trip consists of different fare groups on different flight segments the rules of the most restrictive fare are applied.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

* Attention!

In some cases the group fares can be paid only credit card on the site. For more information, please contact our Call-Center:

Moscow +7 (495) 223-5555

Russia 8-800-444-5555

** Following booking classes marks (booking codes) are valid for transportations starting before January 31, 2013, inclusively.

Advance seat reservation is permitted for all brand fares, except BUDGET and Promo.

Fare group name PREMIUM-
Business
VALUE-
Business
PREMIUM-
Comfort
PREMIUM-
Economy
VALUE-
Economy
BUDGET-
Economy
PROMO-
Economy
Booking classes J,C,D*** I***   Y,S*** B,M,H,K,V,T*** Q,W,L*** U,N**,***
Open return date Permitted Not permitted Permitted Permitted Not permitted Not permitted Not permitted
Minimum stay requirements No restrictions Not earlier than the first Sunday or 3 days after departure date - whatever comes earlier (except ifor domestic journeys - no restrictions) No restrictions No restrictions No restrictions Not earlier than the first Sunday or 2 days after departure date - whatever comes earlier (except for domestic journeys - no restrictions) Not earlier than the Sunday next after you departed from the first starting point
Reward bonus miles 250% 150% 200% 200% 150% 75% 25%
Maximum stay requirements / Ticket validity 1 year 1 month 1 year 1 year 6 months 3 months 1 month
Stopover in the transfer points for transit passengers Permitted Permitted Permitted Permitted Permitted Permitted for a fee of 75 EUR for each stopover (except for the domestic journeys - not permitted) Not permitted
Upgrade at the check-in - - Available upon request for additional fee that depends on the destination Available upon request for additional fee that depends on the destination Not available Not available Not permitted
Possible combinatios with other fares Except for Promo* brand fares, for the journeys originating in Japan - J,C,S,Y between themselves, while D class combines with D class only Except for Promo* brand fares Except for Promo* brand fares Except for Promo* brand fares Except for Promo* brand fares Except for Promo* brand fares Within the Promo* brand fares only
For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Full refund1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Refund for a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Full refund1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Full refund1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Refund for a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Refund for a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Refund for a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Full refund1) Refund for a fee of 25% of the fare paid further to a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)2)

2)A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used) with holding a fee of 25% of the unperformed flight segment and a 25EUR fee.

Full refund 1) Full refund 1) Refund for a fee of 25% of the fare paid further to a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)2)

2)A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used) with holding a fee of 25% of the unperformed flight segment.

Refund for a fee of 25% of the fare paid further to a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)2)

2)A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used) with holding a fee of 25% of the unperformed flight segment.

Refund for a fee of 25% of the fare paid further to a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)2)

2)A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used) with holding a fee of 25% of the unperformed flight segment.

Changes before the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge Permitted for a fee of 200 EUR, except for domestic journeys - no restrictions1) Permitted for free of charge Permitted for free of charge Permitted for a fee of 50 EUR, except for traveling on the routes to America/Asia/Africa - a fee of 100 EUR will apply. In case of domestic journey a fee of 1000 RUB will apply in case of traveling within region A, 2000 RUB - between region A and region B, and within region B3)

3)Region А – European region of Russian Federation; region В – other points within Russian Federation.

Permitted for a fee of 50 EUR, except for traveling on the routes to America/Asia/Africa - a fee of 100 EUR will apply. In case of domestic journey a fee of 1000 RUB will apply in case of traveling within region A, 2000 RUB - between region A and region B, and within region B3)

3)Region А – European region of Russian Federation; region В – other points within Russian Federation.

Permitted for a fee of 100 EUR, except for domestic journeys - a fee of 2000 RUB will apply in case of traveling within region A, 4000 RUB - between region A and region B, and within region B3)

3)Region А – European region of Russian Federation; region В – other points within Russian Federation.

Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge Not permitted Permitted for free of charge Permitted for free of charge Not permitted Not permitted Not permitted
Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors (50% in case of traveling within the Russian Federation only) 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors (except for the journeys wholly within Russian Federation or between Russia/CIS/Europe and Germany/Austria/ME/CIS/Baltic countries - 33%) 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors (except for the journeys wholly within Russian Federation or between Russia/CIS/Europe and Germany/Austria/ME/CIS/Baltic countries - 33%) Not available (except for the journeys wholly within Russian Federation or between Russia/CIS/Baltic countries and CIS/Baltic countries - 25% accompanied minors)

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply

** For N booking class 25% of bonus miles are credited for domestic flights only.

*** Following booking classes marks (booking codes) are valid for transportations starting before January 31, 2013, inclusively.