Fares rules and description

Fares rules and description for flights booked untill June 20, 2014 
Fare rules for flights booked from June 21, 2014 inclusive
Youth Fares (for passengers aged 12 to 24 years inclusive)

Dear Passengers! When purchasing your ticket, we recommend that you examine the terms and conditions of your selected fare. Aeroflot, OJSC reserves the right to modify the terms and conditions of its fares without prior notice.

If, during the planning of the itinerary of your journey, different classes were booked on different flight segments, the rules for fare groups are then applied with tighter restrictions for the whole itinerary indicated on your ticket.

Different levels of fares may be set on some itineraries for the same class according to the date of your journey (seasonal preference).

When returning a partially used ticket, the refund shall be the difference between the paid fare and the fare for the travelled part of your itinerary (allowance only for a one-way fare worth not less than the original paid fare) with retention of the stipulated payment.

The terms and conditions apply to fares for carriage on Aeroflot, OJSC regular flights. These terms and conditions may vary on flights operated by other carriers under existent agreements on shared flight operations.

Dear passengers! When purchasing a ticket you are kindly requested to familiarize with a fare rules you selected. Aeroflot keeps a right to make changes in fare rules without preliminary notification. 

Questions? Please contact our Call Centre:

Moscow +7 (495) 223-5555

Russia 8-800-444-5555

Fares rules and description for flights booked untill June 20, 2014 

Please note that these conditions are only valid for flights departing from destinations in the Russian Federation. If your flight departs from a destination in another country, then you may obtain the exact terms and conditions for fares at the nearest sales office or by calling our Help Centre for Information and Booking (twenty-four-hour service).

PREMIUM-Business

Booking classes J, C, D
General conditions Open return date Permitted**
Minimum stay requirements No restrictions
Reward bonus miles 250%
Maximum stay requirements/Ticket validity J-365 days, C-360 days, D-355 days
Stopover in the transfer points for transit passengers Permitted
Possible combinations with other fares Except Promo fares*.Different group fares are not combined in some cases for flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made after the scheduled departure time shown in the ticket Full refund1)
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  Permitted for free of charge
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors
Free baggage allowance   2 pieces

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

** Regarding open date tickets please refer to Aeroflot’s sales offices.

1) when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan).

 

VALUE-Business

Booking classes I, Z
General conditions Open return date Not permitted
Minimum stay requirements Restrictions are applied (except domestic flights in Russia)
Reward bonus miles 150%
Maximum stay requirements / Ticket validity I - 180 days, Z - 175 days
Stopover in the transfer points for transit passengers Permitted
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights)1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
For cancelations made after the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  Permitted for free of charge
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors.
Free baggage allowance   2 pieces

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

 

PREMIUM-Comfort

Booking classes W, S, A
General conditions Open return date Permitted**
Minimum stay requirements No restrictions
Reward bonus miles 200%
Maximum stay requirements / Ticket validity W - 365 days, S - 360 days, A - 355 days
Stopover in the transfer points for transit passengers Permitted
Upgrade at the check-in Available upon request for additional fee that depends on the destination
The offer is available for Aeroflot flights only. Invitation to a business lounge is not provided and extra baggage for the Free Baggage Allowance of a paid tariff is not allowed
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made after the scheduled departure time shown in the ticket Full refund1)
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  Permitted for free of charge
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors
Free baggage allowance   2 pieces

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

** Regarding open date tickets please refer to Aeroflot’s sales offices.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff)

 

PREMIUM-Economy***

Booking classes Y, B
General conditions Open return date Permitted**
Minimum stay requirements No restrictions
Reward bonus miles 200%
Maximum stay requirements / Ticket validity Y - 365 days, B - 360 days
Stopover in the transfer points for transit passengers Permitted
Upgrade at the check-in Available upon request for additional fee that depends on the destination
The offer is available for Aeroflot flights only. Invitation to a business lounge is not provided and extra baggage for the Free Baggage Allowance of a paid tariff is not allowed
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Full refund1)
For cancelations made after the scheduled departure time shown in the ticket Full refund1)
Changes policy Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  Permitted for free of charge
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge
Discounts for children*** Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors
Free baggage allowance***   2 pieces

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

** Regarding open date tickets please refer to Aeroflot’s sales offices.

*** For flights from Moscow to Simferopol and from Simferopol to Moscow  on 31 October 2014 by booking class Y (codes of tariffs YPXRTRF/YPXOWRF), with special rules applying mainly relevant group of fares Budget- Economy, except the combination of tariffs - all kinds of combinations with other tariffs are not permitted Discounts for children under 2 years old and children 2-12 years with provision of separate seats to 15% of accompanied minors. Important! The ticket must be completed within 24 hours since booking.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

 

VALUE-Economy

Booking classes M, U, K, H, L
General conditions Open return date Not permitted
Minimum stay requirements No restrictions
Reward bonus miles 150%
Maximum stay requirements / Ticket validity M - 365 days, U - 360 days, K - 355 days, H - 350 days, L - 345 days
Stopover in the transfer points for transit passengers Permitted
Upgrade at the check-in Not available
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights)1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights)2)
For cancelations made after the scheduled departure time shown in the ticket Not permitted
Changes policy Changes before the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  International flights: allowed for a 60EUR fee, except transatlantic flights and flights to Asia/Africa for a 100EUR fee. Domestic flights: allowed for a 1500RUB fee in A zone, 2500RUB for flights between A and B zones and within B zone3)
Changes after the scheduled departure time shown in the ticket Not permitted
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat
  • 0% - unaccompanied minors (children between 5 and 12)
  • 25% — accompanied minors
Free baggage allowance   1 piece

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

3)zone А – European region of Russian Federation. Zone В – other points within Russian Federation.

 

BUDGET-Economy

Booking classes Q, T, E, N
General conditions Open return date Not permitted
Minimum stay requirements Restrictions are applied (except for domestic journeys - no restrictions)
Reward bonus miles 75%
Maximum stay requirements / Ticket validity Q - 180 days, T - 175 days, E - 170 days, N - 165 days
Stopover in the transfer points for transit passengers Permitted for a 75 EUR fee for each stopover (except domestic flights – not permitted)
Upgrade at the check-in Not available
Possible combinations with other fares Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
For cancelations made after the scheduled departure time shown in the ticket Not permitted
Changes policy Changes before the scheduled departure time shown in the ticket (subject to fare paid booking class availability)  International flights: allowed for a 60EUR fee, except transatlantic flights and flights to Asia/Africa for a 100EUR fee. Domestic flights: allowed for a 1500RUB fee in A zone, 2500RUB for flights between A and B zones and within B zone3)
Changes after the scheduled departure time shown in the ticket Not permitted
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat
  • 0% - unaccompanied minors (children between 5 and 12)
  • 25% — accompanied minors
Free baggage allowance   1 piece

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

3) zone А – European region of Russian Federation. Zone В – other points within Russian Federation.

PROMO-Economy

Booking classes R
General conditions Open return date Not permitted*
Minimum stay requirements Restrictions are applied (except domestic flights - no restrictions)
Reward bonus miles 25%
Maximum stay requirements / Ticket validity 30 days
Stopover in the transfer points for transit passengers Not permitted
Upgrade at the check-in Not available
Possible combinations with other fares Only Promo fares
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
For cancelations made after the scheduled departure time shown in the ticket Not permitted
Changes policy Changes before  the scheduled departure time shown in the ticket (subject to fare paid booking class availability)

 

International flights: permitted for a fee of 100 EUR. Domestic flights: a fee of 2000 RUB will apply in case of traveling within A zone, 4000 RUB - between A and B zones, and within B zone3)
Changes after the scheduled departure time shown in the ticket Not permitted
Discounts for children Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat Not available except for the journeys wholly within Russian Federation - 25% accompanied minors
Free baggage allowance   1 piece

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

3)zone А – European region of Russian Federation. Zone В – other points within Russian Federation.

YOUTH FARES (12-24 years old)

Booking classes N, E, T, Q, L
General conditions Open return date Not permitted*
Minimum stay requirements

For domestic flights (within Russia) – no restrictions. For international flights – restrictions are applied

Maximum stay requirements / Ticket validity 360 days
Stopover in the transfer points for transit passengers Not permitted
Upgrade at the check-in Not available
Possible combinations with other fares Within the Youth tariffs fares only
Refund policy For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1)
For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2)
For cancelations made after the scheduled departure time shown in the ticket Not permitted
Changes policy Changes before the scheduled departure time shown in the ticket (subject to fare paid booking class availability) According to conditions of Value economy and Budget economy tariffs (according to a booking class)
Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Not permitted
Discounts for children   Not available
Free baggage allowance   1 piece

*  If your trip consists of different fare groups on different flight segments the rules of the most restrictive fare are applied.

1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).

2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.

** Following booking classes marks (booking codes) are valid for transportations starting before January 31, 2013, inclusively.Attention!In some cases the group fares can be paid only credit card on the site.

 

Fare rules for flights booked from June 21, 2014 inclusive

Preliminary seat bookings are allowed for all fare groups with the exception of Budget and Promo groups

The currency for payments/fees is determined by the destination of your flight

PREMIUM-Business

Booking classes J, C, D

Basic terms and conditions

Open date of return flight

Authorized

Minimum term of stay at destination point

No restrictions

Miles Bonus

250%

Validity of period of carriage

J-365 days, C-360 days, D-355 days

Stops at transfer point for transit passengers

Authorized with no surcharge

Fare refund

Fare refund before expiry of the set time of check-in of passengers travelling on the flight indicated in the ticket

Authorized  with no retention of payment

Fare refund after expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

 

Changes introduced in booking

Changes of terms and conditions of carriage before time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

Authorized with no surcharge

Changes of terms and conditions of carriage after time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

 

Discounts for children

Discounts for lap seat infants up to 2 years of age

90%; free on domestic flights within the Russian Federation

Discounts for lap seat infants up to 2 years of age and children aged 2 to 12 years travelling with a reserved seat

Discounts are not available for unaccompanied children (children from 5 to 12 years); children travelling with an accompanying adults - 50% discount

Norm for free baggage carriage

2 piece of baggage

 

OPTIMUM-Business

Booking classes I,Z

Basic terms and conditions

Open date of return flight

Not authorized

Minimum term of stay at destination point

3 days or “nearest Sunday” rule *; no restrictions for domestic carriage within the Russian Federation

Miles Bonus

150%

Validity of period of carriage

I – 180 days, Z – 175 days

Stops at transfer point for transit passengers

Authorized with no surcharge

Fare refund

Fare refund before expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

International carriage on long-haul flight networks – authorized with retention of payment in the amount of 200 EUR/200 USD. Carriage from points in Japan – authorized with retention of payment in the amount of 15,000 JPY.
Authorized for other carriage without retention of payment

Fare refund after expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

 

Changes introduced in booking

Changes of terms and conditions of carriage before time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

Authorized with no surcharge

Changes of terms and conditions of carriage after time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

 

Discounts for children

Discounts for lap seat infants up to 2 years of age

90%;  free on domestic flights within the Russian Federation

Discounts for lap seat infants up to 2 years of age and children aged 2 to 12 years travelling with a reserved seat

Discounts are not available for unaccompanied children (children from 5 to 12 years); children travelling with an accompanying adults – 25% discount

Norm for free baggage carriage

2 piece of baggage

 

 

PREMIUM-Comfort

Booking classes W,S,A

Basic terms and conditions

 

Open date of return flight

Authorized

Minimum term of stay at destination point

No restrictions

Miles Bonus

200%

Validity of period of carriage

W – 365 days, S – 360 days, A – 355 days

Stops at transfer point for transit passengers

Allowed

Class upgrade available at check-in

 

Authorized with surcharge depending on the destination

                      

Fare refund

 

Fare refund before expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

 

Authorized with no retention of payment

Fare refund after expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

 

Changes introduced in booking

 

Changes of terms and conditions of carriage before time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

Authorized with no surcharge

Changes of terms and conditions of carriage after time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

 

 Discounts for children

Discounts for lap seat infants up to 2 years of age

90%; free on domestic flights within the Russian Federation

Discounts for lap seat infants up to 2 years of age and children aged 2 to 12 years travelling with a seat

Discounts are not available for unaccompanied children (children from 5 to 12 years); children travelling with an accompanying adults – 50% discount

Norm for free baggage carriage

2 piece of baggage

 

 

PREMIUM-Economy****

Booking classes Y,B

General conditions

 

Open date of return flight

Authorized

Minimum term of stay at destination point

No restrictions

Miles Bonus

200%

Validity of period of carriage

Y – 365 days, B – 360 days

Stops at transfer point for transit passengers

Authorized with no surcharge

Class upgrade available at check-in

 

Authorized with surcharge depending on the destination

Fare refund

 

Fare refund before expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

Authorized with no retention of payment

Fare refund after expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

 

 Changes introduced in booking

 

Changes of terms and conditions of carriage before time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

Authorized with no surcharge

Changes of terms and conditions of carriage after time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

 

Authorized with no surcharge

Discounts for children

Discounts for lap seat infants up to 2 years of age

 

90%; free on domestic flights within the Russian Federation

Discounts for lap seat infants up to 2 years of age and children aged 2 to 12 years travelling with a reserved seat

Discounts are not available for unaccompanied children (children from 5 to 12 years); children travelling with an accompanying adults – 50% discount

Norm for free baggage carriage

2 piece of baggage

 

 

OPTIMUM-Economy

Booking classes M,U,K,H,L

General conditions

 

Open date of return flight

Not authorized

Minimum term of stay at destination point

No restrictions

Miles Bonus

150%

Validity of period of carriage

M – 365 days, U – 360 days, K – 355 days,
H – 350 days, L – 345 days

Stops at transfer point for transit passengers

Authorized with no surcharge

Class upgrade available at check-in

Not authorized

Fare refund

 

Fare refund before expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

 

Authorized with retention of payment **

Fare refund after expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

Not Authorized

Changes introduced in booking

 

Changes of terms and conditions of carriage before time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

International carriage:
- authorized for carriage to/from points of transatlantic destinations/Asia/Africa with payment in the amount of 100 EUR/100 USD; 
 - authorized for carriage departing from points in Japan with payment in the amount of 15,000 JPY;
 - authorized for all other carriage with payment in the amount of 50 EUR/50 USD
Domestic carriage within the Russian Federation: ***
- authorized with payment in the amount of  1,500 rubles in Zone A,
- authorized with payment in the amount of 2,500 rubles between points situated in Zones А and B, and in Zone B 

Changes of terms and conditions of carriage after time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

 

Not authorized

Discounts for children

Discounts for lap seat infants up to 2 years of age

90%;  free on domestic flights within the Russian Federation

Discounts for lap seat infants up to 2 years of age and children aged 2 to 12 years travelling with a reserved seat

Discounts are not available for unaccompanied children (children from 5 to 12 years); children travelling with an accompanying adults – 25% discount

Norm for free baggage carriage

1 piece of baggage

BUDGET-Economy

Booking classes

Q,T,E,N

Basic terms and conditions

 

Open date of return flight

Not authorized

Minimum term of stay at destination point

2 days or “nearest Sunday” rule *;

no restrictions for domestic carriage within the Russian Federation

Miles Bonus

75%

Validity of period of carriage

Q – 180 days, T – 175 days, E – 170 days, N – 165 days

Stops at transfer point for transit passengers

Authorized with a surcharge in the amount of 75 EUR/75 USD/6,200 JPY for each stop. Authorized with no surcharge for: 
 - domestic carriage within the Russian Federation;
- carriage between points in the Russian Federation to points in CIS countries/Baltic countries; 
 - carriage from points in CIS countries/Baltic countries to points in the Russian Federation (with the exception of Far Eastern points in the Russian Federation/Europe/Near and Middle East

Class upgrade available at check-in

Not authorized

Fare refund

 

Fare refund before expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

Not authorized

Fare refund after expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

Not authorized

Changes introduced in booking

 

Changes of terms and conditions of carriage before time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

International carriage:
- authorized for carriage to/from points of transatlantic destinations/Asia/Africa with payment in the amount of 100 EUR/100 USD; 
 - authorized for carriage departing from points in Japan with payment in the amount of 15,000 JPY;
 - authorized for all other carriage with payment in the amount of 50 EUR/50 USD
Domestic carriage within the Russian Federation: ***

 - authorized with payment in the amount of 1,500 rubles in Zone A,

 

Changes of terms and conditions of carriage after time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

Not authorized

Discounts for children

Discounts for lap seat infants up to 2 years of age

90%;  free on domestic flights within the Russian Federation

Discounts for lap seat infants up to 2 years of age and children aged 2 to 12 years travelling with a reserved seat

Discounts are not available for unaccompanied children (children from 5 to 12 years); children travelling with an accompanying adults – 25% discount

Norm for free baggage carriage

1 piece of baggage

PROMO-Economy

Booking classes R

General conditions

 

Open date of return flight

Not authorized

Minimum term of stay at destination point

“Nearest Sunday” rule *; no restrictions for domestic carriage within the Russian Federation

Miles Bonus

25%

Validity of period of carriage

30 days

Stops at transfer point for transit passengers

 Not authorized

Class upgrade available at check-in

Not authorized

Fare refund

Fare refund before expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

Not authorized

Fare refund after expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

Not authorized

Changes introduced in booking

 

Changes of terms and conditions of carriage before time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

International carriage:
 - authorized for carriage departing from points in Japan with payment in the amount of 15,000 JPY;
 - authorized for all other carriage with payment in the amount of 100 EUR/100 USD
Domestic carriage within the Russian Federation:
 - authorized with payment in the amount of 2,000 rubles in Zone A
 - authorized with payment in the amount of 4,000 rubles between points situated in Zones А and B, and in Zone B***

Changes of terms and conditions of carriage after time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

Not authorized

Discounts for children

Discounts for lap seat infants up to 2 years of age

90%;  free on domestic flights within the Russian Federation

Discounts for lap seat infants up to 2 years of age and children aged 2 to 12 years travelling with a ticket

Discounts are not available on international flights; children travelling with an accompanying adults on domestic flights within the Russian Federation – 25% discount

Norm for free baggage carriage

1 piece of baggage

 

*             Return flight must depart no earlier than the nearest Sunday after the date of departure to the destination point.

**          - 50 EUR/50 USD on international flights on itineraries of medium- and short-haul networks, with the exception of flights departing from Japan;

               - 100 EUR/100 USD on international flights on itineraries of long-haul networks, as well as on flights departing from destinations in the Asian part of the Russian Federation and destinations in Southeast Asia, the United States (excluding flights through the European part of the Russian Federation), with the exception of flights departing from Japan;

               - 1,500 rubles on flights within the European part of the Russian Federation (Zone A); 

               - 2,500 rubles on flights between destinations in the European part of the Russian Federation (Zone A) and other destinations in the Russian Federation (Zone B), as well as between different destinations of Zone B;

               - 15,000 JPY for carriage on all itineraries from Japan.

***        Zone A – European part of the Russian Federation; Zone B – all the other points in the Russian Federation.

****      For carriage from Moscow to Simferopol and from Simferopol to Moscow to 31 October, 2014, only Class Y fares (fare codes YPXRTRF/YPXOWRF) in Economy Class are valid, with special rules that are mainly applicable to the Budget-Economy fare group, with the exception of: any kinds of combinations with other fares are not allowed, discounts for infants up to 2 years and children from 2 to 12 years travelling with a ticket and an accompanying adult – 15%. Important! Payment and ticketing at these fares must be made within 24 hours after booking. 

YOUTH FARES (for passengers aged 12 to 24 years inclusive)

Travel Class N, E, T, Q, L

Basic terms and conditions

 

Open date of return flight

Not authorized

Minimum term of stay at destination point

No restrictions for domestic flights within the Russian Federation

Restrictions implemented for all other carriage

Validity of period of carriage

360 days

Stops at transfer point for transit passengers

Authorized with no surcharge

Upgrade of travel class at check-in

Not authorized

Fare refund 

Fare refund before expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket

In conformity with relevant travel classes for fare groups Optimum-conomy and Budget-Economy

Fare refund after expiry of the set time of check-in of passengers travelling on the flight indicated on the ticket 

In conformity with relevant travel classes for fare groups Optimum-conomy and Budget-Economy

 

Changes introduced in booking

 

Changes of terms and conditions of carriage before time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

 

In conformity with relevant travel classes for fare groups Optimum-conomy and Budget-Economy

 

Changes of terms and conditions of carriage after time of flight departure indicated on the ticket (on condition of seat availability corresponding to paid fare)

In conformity with relevant travel classes for fare groups Optimum-conomy and Budget-Economy

Norm for free baggage carriage

1 piece of baggage

 

Attention! For more information, please contact our Call-Center:

Moscow +7 (495) 223-5555

Russia 8-800-444-5555

 

 

Advance seat reservation is permitted for all brand fares, except BUDGET and Promo.

Fare group name PREMIUM-
Business
VALUE-
Business
PREMIUM-
Comfort
PREMIUM-
Economy
VALUE-
Economy
BUDGET-
Economy
PROMO-
Economy
Booking classes J,C,D*** I***   Y,S*** B,M,H,K,V,T*** Q,W,L*** U,N**,***
Open return date Permitted Not permitted Permitted Permitted Not permitted Not permitted Not permitted
Minimum stay requirements No restrictions Not earlier than the first Sunday or 3 days after departure date - whatever comes earlier (except ifor domestic journeys - no restrictions) No restrictions No restrictions No restrictions Not earlier than the first Sunday or 2 days after departure date - whatever comes earlier (except for domestic journeys - no restrictions) Not earlier than the Sunday next after you departed from the first starting point
Reward bonus miles 250% 150% 200% 200% 150% 75% 25%
Maximum stay requirements / Ticket validity 1 year 1 month 1 year 1 year 6 months 3 months 1 month
Stopover in the transfer points for transit passengers Permitted Permitted Permitted Permitted Permitted Permitted for a fee of 75 EUR for each stopover (except for the domestic journeys - not permitted) Not permitted
Upgrade at the check-in - - Available upon request for additional fee that depends on the destination Available upon request for additional fee that depends on the destination Not available Not available Not permitted
Possible combinatios with other fares Except for Promo* brand fares, for the journeys originating in Japan - J,C,S,Y between themselves, while D class combines with D class only Except for Promo* brand fares Except for Promo* brand fares Except for Promo* brand fares Except for Promo* brand fares Except for Promo* brand fares Within the Promo* brand fares only
For cancelations made more than 24 hours before the scheduled departure time shown in the ticket Full refund1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Refund for a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Full refund1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Full refund1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Refund for a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Refund for a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

Refund for a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)1)

1) A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used).

For cancelations made less than 24 hours before the scheduled departure time shown in the ticket Full refund1) Refund for a fee of 25% of the fare paid further to a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)2)

2)A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used) with holding a fee of 25% of the unperformed flight segment and a 25EUR fee.

Full refund 1) Full refund 1) Refund for a fee of 25% of the fare paid further to a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)2)

2)A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used) with holding a fee of 25% of the unperformed flight segment.

Refund for a fee of 25% of the fare paid further to a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)2)

2)A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used) with holding a fee of 25% of the unperformed flight segment.

Refund for a fee of 25% of the fare paid further to a fee of 35 EUR (25 EUR before 15.02.12) or 1400 RUB (900 RUB before 15.02.12) (for domestic journeys)2)

2)A difference between the fare paid and actually used one-way fare is refunded upon claiming a refund on a partially used ticket (a one-way fare with the same or higher booking class shall be used) with holding a fee of 25% of the unperformed flight segment.

Changes before the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge Permitted for a fee of 200 EUR, except for domestic journeys - no restrictions1) Permitted for free of charge Permitted for free of charge Permitted for a fee of 50 EUR, except for traveling on the routes to America/Asia/Africa - a fee of 100 EUR will apply. In case of domestic journey a fee of 1000 RUB will apply in case of traveling within region A, 2000 RUB - between region A and region B, and within region B3)

3)Region А – European region of Russian Federation; region В – other points within Russian Federation.

Permitted for a fee of 50 EUR, except for traveling on the routes to America/Asia/Africa - a fee of 100 EUR will apply. In case of domestic journey a fee of 1000 RUB will apply in case of traveling within region A, 2000 RUB - between region A and region B, and within region B3)

3)Region А – European region of Russian Federation; region В – other points within Russian Federation.

Permitted for a fee of 100 EUR, except for domestic journeys - a fee of 2000 RUB will apply in case of traveling within region A, 4000 RUB - between region A and region B, and within region B3)

3)Region А – European region of Russian Federation; region В – other points within Russian Federation.

Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) Permitted for free of charge Not permitted Permitted for free of charge Permitted for free of charge Not permitted Not permitted Not permitted
Discounts for infants under 2 without own seat 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge 90%, for domestic journeys - free of charge
Discounts for infants under 2 and children between 2 and 12 with own seat 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors (50% in case of traveling within the Russian Federation only) 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors (except for the journeys wholly within Russian Federation or between Russia/CIS/Europe and Germany/Austria/ME/CIS/Baltic countries - 33%) 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors (except for the journeys wholly within Russian Federation or between Russia/CIS/Europe and Germany/Austria/ME/CIS/Baltic countries - 33%) Not available (except for the journeys wholly within Russian Federation or between Russia/CIS/Baltic countries and CIS/Baltic countries - 25% accompanied minors)

* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply

** For N booking class 25% of bonus miles are credited for domestic flights only.

*** Following booking classes marks (booking codes) are valid for transportations starting before January 31, 2013, inclusively.