Fares rules and description
Dear passengers! When purchasing a ticket you are kindly requested to familiarize with a fare rules you selected. Aeroflot keeps a right to make changes in fare rules without preliminary notification.
If your itinerary contains different classes of service, the stricter fare rules are applied to the whole itinerary.
We pay your attention that the given conditions operate only for the travel beginning from points of the Russian Federation. If your flight begins from point of other country specify conditions of application of tariffs you can at the nearest office of sales or by our Call Center.
Fare rules are applied only for JSC “Aeroflot” and subsidiaries’ flights – airlines under Aeroflots’ commercial control ("Donavia" - SU4300-4399, "Vladivostok Avia"-SU4600-4699, "Orenburg Airlines - SU4700/4701, SU47024703, SU4704/4705). Conditions may differ in case a trip includes flights operated by other airlines.
Fares rules and description for flights booked since April 8th, 2013
PREMIUM-Businesss
| Booking classes | J, C, D | |
|---|---|---|
| General conditions | Open return date | Permitted** |
| Minimum stay requirements | No restrictions | |
| Reward bonus miles | 250% | |
| Maximum stay requirements / Ticket validity | J - 365 days, C - 360 days, D - 355 days | |
| Stopover in the transfer points for transit passengers | Permitted | |
| Possible combinations with other fares | Except Promo fares*. Different group fares are not combined in some cases for flights within Russian Federation | |
| Refund policy | For cancelations made more than 24 hours before the scheduled departure time shown in the ticket | Full refund1) |
| For cancelations made less than 24 hours before the scheduled departure time shown in the ticket | Full refund1) | |
| For cancelations made after the scheduled departure time shown in the ticket | Full refund1) | |
| Changes policy | Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Permitted for free of charge |
| Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Permitted for free of charge | |
| Discounts for children | Discounts for infants under 2 without own seat | 90%, for domestic journeys - free of charge |
| Discounts for infants under 2 and children between 2 and 12 with own seat | 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors | |
| Free baggage allowance | 2 pieces | |
* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.
** Regarding open date tickets please refer to Aeroflot’s sales offices.
1) when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan).
VALUE-Business
| Booking classes | I, Z | |
|---|---|---|
| General conditions | Open return date | Not permitted |
| Minimum stay requirements | Restrictions are applied (except domestic flights in Russia) | |
| Reward bonus miles | 150% | |
| Maximum stay requirements / Ticket validity | I - 180 days, Z - 175 days | |
| Stopover in the transfer points for transit passengers | Permitted | |
| Possible combinations with other fares | Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation | |
| Refund policy | For cancelations made more than 24 hours before the scheduled departure time shown in the ticket | Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights)1) |
| For cancelations made less than 24 hours before the scheduled departure time shown in the ticket | Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2) | |
| For cancelations made after the scheduled departure time shown in the ticket | Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2) | |
| Changes policy | Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Permitted for free of charge |
| Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Permitted for free of charge | |
| Discounts for children | Discounts for infants under 2 without own seat | 90%, for domestic journeys - free of charge |
| Discounts for infants under 2 and children between 2 and 12 with own seat | 0% - unaccompanied minors (children between 5 and 12), 25% - accompanied minors (50% in case of travelling within the Russian Federation only) | |
| Free baggage allowance | 2 pieces | |
* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.
1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).
2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.
PREMIUM-Comfort
| Booking classes | W, S, A | |
|---|---|---|
| General conditions | Open return date | Permitted** |
| Minimum stay requirements | No restrictions | |
| Reward bonus miles | 200% | |
| Maximum stay requirements / Ticket validity | W - 365 days, S - 360 days, A - 355 days | |
| Stopover in the transfer points for transit passengers | Permitted | |
| Upgrade at the check-in |
Available upon request for additional fee that depends on the destination The offer is available for Aeroflot flights only. Invitation to a business lounge is not provided and extra baggage for the Free Baggage Allowance of a paid tariff is not allowed |
|
| Possible combinations with other fares | Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation | |
| Refund policy | For cancelations made more than 24 hours before the scheduled departure time shown in the ticket | Full refund1) |
| For cancelations made less than 24 hours before the scheduled departure time shown in the ticket | Full refund1) | |
| For cancelations made after the scheduled departure time shown in the ticket | Full refund1) | |
| Changes policy | Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Permitted for free of charge |
| Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Permitted for free of charge | |
| Discounts for children | Discounts for infants under 2 without own seat | 90%, for domestic journeys - free of charge |
| Discounts for infants under 2 and children between 2 and 12 with own seat | 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors | |
| Free baggage allowance | 2 pieces | |
* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.
** Regarding open date tickets please refer to Aeroflot’s sales offices.
1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff)
PREMIUM-Economy
| Booking classes | Y, B | |
|---|---|---|
| General conditions | Open return date | Permitted** |
| Minimum stay requirements | No restrictions | |
| Reward bonus miles | 200% | |
| Maximum stay requirements / Ticket validity | Y - 365 days, B - 360 days | |
| Stopover in the transfer points for transit passengers | Permitted | |
| Upgrade at the check-in |
Available upon request for additional fee that depends on the destination The offer is available for Aeroflot flights only. Invitation to a business lounge is not provided and extra baggage for the Free Baggage Allowance of a paid tariff is not allowed |
|
| Possible combinations with other fares | Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation | |
| Refund policy | For cancelations made more than 24 hours before the scheduled departure time shown in the ticket | Full refund1) |
| For cancelations made less than 24 hours before the scheduled departure time shown in the ticket | Full refund1) | |
| For cancelations made after the scheduled departure time shown in the ticket | Full refund1) | |
| Changes policy | Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Permitted for free of charge |
| Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Permitted for free of charge | |
| Discounts for children | Discounts for infants under 2 without own seat | 90%, for domestic journeys - free of charge |
| Discounts for infants under 2 and children between 2 and 12 with own seat | 0% - unaccompanied minors (children between 5 and 12), 50% - accompanied minors | |
| Free baggage allowance | 2 pieces | |
* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.
** Regarding open date tickets please refer to Aeroflot’s sales offices.
1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).
VALUE-Economy
| Booking classes | M, U, K, H, L | |
|---|---|---|
| General conditions | Open return date | Not permitted |
| Minimum stay requirements | No restrictions | |
| Reward bonus miles | 150% | |
| Maximum stay requirements / Ticket validity | M - 365 days, U - 360 days, K - 355 days, H - 350 days, L - 345 days | |
| Stopover in the transfer points for transit passengers | Permitted | |
| Upgrade at the check-in | Not available | |
| Possible combinations with other fares | Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation | |
| Refund policy | For cancelations made more than 24 hours before the scheduled departure time shown in the ticket | Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights)1) |
| For cancelations made less than 24 hours before the scheduled departure time shown in the ticket | Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights)2) | |
| For cancelations made after the scheduled departure time shown in the ticket | Not permitted | |
| Changes policy | Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | International flights: allowed for a 60EUR fee, except transatlantic flights and flights to Asia/Africa for a 100EUR fee. Domestic flights: allowed for a 1500RUB fee in A zone, 2500RUB for flights between A and B zones and within B zone3) |
| Changes after the scheduled departure time shown in the ticket | Not permitted | |
| Discounts for children | Discounts for infants under 2 without own seat | 90%, for domestic journeys - free of charge |
| Discounts for infants under 2 and children between 2 and 12 with own seat |
|
|
| Free baggage allowance | 1 piece | |
* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.
1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).
2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.
3)zone А – European region of Russian Federation. Zone В – other points within Russian Federation.
BUDGET-Economy
| Booking classes | Q, T, E, N | |
|---|---|---|
| General conditions | Open return date | Not permitted |
| Minimum stay requirements | Restrictions are applied (except for domestic journeys - no restrictions) | |
| Reward bonus miles | 75% | |
| Maximum stay requirements / Ticket validity | Q - 180 days, T - 175 days, E - 170 days, N - 165 days | |
| Stopover in the transfer points for transit passengers | Permitted for a 75 EUR fee for each stopover (except domestic flights – not permitted) | |
| Upgrade at the check-in | Not available | |
| Possible combinations with other fares | Except Promo fares*. Different group fares are not combined in some cases on connection flights within Russian Federation | |
| Refund policy | For cancelations made more than 24 hours before the scheduled departure time shown in the ticket | Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1) |
| For cancelations made less than 24 hours before the scheduled departure time shown in the ticket | Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2) | |
| For cancelations made after the scheduled departure time shown in the ticket | Not permitted | |
| Changes policy | Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | International flights: allowed for a 60EUR fee, except transatlantic flights and flights to Asia/Africa for a 100EUR fee. Domestic flights: allowed for a 1500RUB fee in A zone, 2500RUB for flights between A and B zones and within B zone3) |
| Changes after the scheduled departure time shown in the ticket | Not permitted | |
| Discounts for children | Discounts for infants under 2 without own seat | 90%, for domestic journeys - free of charge |
| Discounts for infants under 2 and children between 2 and 12 with own seat |
|
|
| Free baggage allowance | 1 piece | |
* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.
1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).
2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.
3) zone А – European region of Russian Federation. Zone В – other points within Russian Federation.
PROMO-Economy
| Booking classes | R | |
|---|---|---|
| General conditions | Open return date | Not permitted* |
| Minimum stay requirements | Restrictions are applied (except domestic flights - no restrictions) | |
| Reward bonus miles | 25% | |
| Maximum stay requirements / Ticket validity | 30 days | |
| Stopover in the transfer points for transit passengers | Not permitted | |
| Upgrade at the check-in | Not available | |
| Possible combinations with other fares | Only Promo fares | |
| Refund policy | For cancelations made more than 24 hours before the scheduled departure time shown in the ticket | Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1) |
| For cancelations made less than 24 hours before the scheduled departure time shown in the ticket | Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2) | |
| For cancelations made after the scheduled departure time shown in the ticket | Not permitted | |
| Changes policy |
Changes before and after the scheduled departure time shown in the ticket (subject to fare paid booking class availability)
|
International flights: permitted for a fee of 100 EUR. Domestic flights: a fee of 2000 RUB will apply in case of traveling within A zone, 4000 RUB - between A and B zones, and within B zone3) |
| Changes after the scheduled departure time shown in the ticket | Not permitted | |
| Discounts for children | Discounts for infants under 2 without own seat | 90%, for domestic journeys - free of charge |
| Discounts for infants under 2 and children between 2 and 12 with own seat | Not available except for the journeys wholly within Russian Federation - 25% accompanied minors | |
| Free baggage allowance | 1 piece | |
* In case of different brand fare types used within a same journey, the conditions of the most restrictive brand fare type shall apply.
1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).
2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.
3)zone А – European region of Russian Federation. Zone В – other points within Russian Federation.
Youth tariffs (12-24 years old)
| Booking classes | N, E, T, Q, L | |
|---|---|---|
| General conditions | Open return date | Not permitted* |
| Minimum stay requirements |
For domestic flights (within Russia) – no restrictions. For international flights – restrictions are applied |
|
| Maximum stay requirements / Ticket validity | 360 days | |
| Stopover in the transfer points for transit passengers | Not permitted | |
| Upgrade at the check-in | Not available | |
| Possible combinations with other fares | Within the Youth tariffs fares only | |
| Refund policy | For cancelations made more than 24 hours before the scheduled departure time shown in the ticket | Refund for a 35 EUR fee or 1400 RUB fee (for domestic flights) 1) |
| For cancelations made less than 24 hours before the scheduled departure time shown in the ticket | Refund for a 25% of the paid fare and 35 EUR or 1400 RUB (for domestic flights) 2) | |
| For cancelations made after the scheduled departure time shown in the ticket | Not permitted | |
| Changes policy | Changes before the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | According to conditions of Value economy and Budget economy tariffs (according to a booking class) |
| Changes after the scheduled departure time shown in the ticket (subject to fare paid booking class availability) | Not permitted | |
| Discounts for children | Not available | |
| Free baggage allowance | 1 piece | |
* If your trip consists of different fare groups on different flight segments the rules of the most restrictive fare are applied.
1) when a partially used ticket is refunded the difference between the purchased tariff and the tariff used is refunded (it is allowed to use one-way tariff with the booking code not lower than that of the originally purchased tariff).
2)when claiming a refund on a partially used ticket the difference between the purchased plan and the plan used is refunded (it is allowed to use one-way plan with the booking code not lower than that of the originally purchased plan) with holding a fee of 25% of the unperformed flight segment.
* Attention!
In some cases the group fares can be paid only credit card on the site. For more information, please contact our Call-Center:
Moscow +7 (495) 223-5555
Russia 8-800-444-5555
** Following booking classes marks (booking codes) are valid for transportations starting before January 31, 2013, inclusively.
