Additional charges

 

Service charges and fees

                                                  Carriage In Russia Outside Russia
Booking (per segment)
3,70 EUR
3,70 EUR
Ticket issuance at the office
800 RUB
25 EUR
Ticket re-issuance at the office
800 RUB
25 EUR
Conversion of an e-ticket into a paper ticket
10 EUR
10 EUR
Issuance of certificates and information
500 RUB1

 1List of requested information that is subject to a charge: 

  • a certificate confirming that the ticket was flown (in case the boarding pass needed for reporting purposes is lost);
  • a certificate confirming the purchase of the ticket used for travel (in case the passenger coupon, itinerary receipt, sales check needed for reporting purposes are lost);
  • a certificate showing the price of the purchased ticket that was actually used;
  • information about the total ground distance corresponding to the route and the distance to the Russian border crossing point to be flown above Russia or about the nearest airport to the border crossing point in case of international flights (where a company pays for the flight within Russia);
  • a printed and sealed (stamped) booking confirmation for submission to a consulate;
  • indicative price of the airline ticket;
  • a certificate showing the price of a partly used ticket in case the sales check was withdrawn for refunding the ticket;
  • translation of a baggage receipt into Russian.

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List of individuals and entities exempt from paying a charge for issuing certificates:

  • federal legislative and executive authorities;
  • local government authorities and legislative and executive authorities of constituent entities of the Russian Federation;
  • courts making inquiries in connection with legal proceedings;
  • lawyers making inquiries for legal assistance purposes;
  • employees of JSC Aeroflot;
  • corporate customers of JSC Aeroflot, if the issuance of such certificates on a free of charge basis is expressly stipulated in the agreement with the customer.

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*Payments shall be made in rubles at the exchange rate in effect on the date of payment.

**Service charges collected at Aeroflot sales offices are not refundable, except in the case of an involuntary refund of a wholly unused ticket.

Fuel charges

Route Fuel surcharge per flight segment*
between Moscow and locations in America/Asia 93 EUR
between locations in Japan and locations in Europe/Middle East/

Tashkent/Bishkek/Karaganda

14,000 JPY 

between locations in Japan and Moscow/locations in Russia

13,000 JPY 

between locations in Hong Kong and Moscow

356 HKD 

between locations in Hong Kong and Vladivostok

129 HKD 
between Moscow and locations in Europe/Middle East

 

42 EUR
 

between Saint Petersburg and locations in Middle East/Europe

42 EUR
 

between Saint Petersburg and Moscow for destinations between Saint Petersburg

and locations in Asia (other than Tashkent/Bishkek/Karaganda)

1,500 RUB

between Vladivostok and Hong Kong/Busan/Dalian

42 EUR 

between Vladivostok/Khabarovsk and Harbin/Beijing

42 EUR 

between Vladivostok/Khabarovsk/Yuzhno-Sakhalinsk and Seoul

42 EUR 

between Khabarovsk and Tashkent

100 EUR

between Rostov-on-Don and locations in Europe/Middle East

42 EUR

between Bishkek/Tashkent/Baku/Yerevan/Minsk/Kiev/Simferopol/Donetsk/ Dnepropetrovsk/

Odessa//Kharkov and Moscow for destinations between Bishkek/Tashkent/Baku/Dnepropetrovsk/Donetsk/

Yerevan/Minsk/Kiev/ Simferopol/Odessa/Tashkent/Kharkov and locations in Asia (other than Bishkek

/Tashkent/Karaganda) and America

42 EUR
 

between Bishkek/Tashkent/Baku/Yerevan/Minsk/Kiev/Kishinev/Donetsk/ Dnepropetrovsk/Odessa/

Tbilisi/Kharkov and Moscow for destinations between Bishkek/Tashkent/Tbilisi/Baku/Dnepropetrovsk/

Donetsk/Yerevan/Minsk/Kiev/ Kishinev/Odessa/Tashkent/Kharkov and cities in Asia (other than Bishkek/

Tashkent/Karaganda) and America  

42 EUR
 

Exceptions:

between Moscow and Kiev/Baku/Kharkov/Odessa/Karaganda/Tashkent/Minsk/Samarkand/Bishkek/Yerevan/Kishinev/ Tbilisi

not charged

between Saint Petersburg and Bishkek/Osh/Pavlodar/Fergana/Samarkand/Almaty/

Ust-Kamenogorsk/Qarshi/Urgench/Astana/ Yerevan/Namangan/Tashkent/ Karaganda/

Bukhara/Navoi/Odessa/Kiev/Baku/Khujand/Minsk

not charged

between Saint Petersburg and Kishinev

not charged
(from June 01, 2015)

between Saint Petersburg and Dushanbe via Sochi

 

not charged
 

between Saint Petersburg and Khujand via Rostov-on-Don

not charged

between Sochi and Tashkent/Yerevan/

not charged

between Rostov-on-Don and Tashkent/Yerevan/Bishkek/Kiev

not charged

between Mineralnye Vody and Tashkent/Yerevan/

not charged

between locations in Russia 1,500 RUB

Exceptions:

between Moscow and Simferopol for routes between locations in Russia and Simferopol

 

1,500 RUB

 

between Moscow/Saint Petersburg and Simferopol

not charged
 

between Moscow/Saint Petersburg and Simferopol

1,500 RUB
 

between Moscow and Khabarovsk/Petropavlovsk-Kamchatsky/Vladivostok/Yuzhno-Sakhalinsk/

Blagoveshchensk/Yakutsk

3,000 RUB
 

 

between Moscow and Saint Petersburg

1500 RUB 
 

between Simferopol and Krasnodar/Rostov-on-Don 

between Simferopol and Krasnodar/Rostov-on-Don

 

 not charged
 

1,500 RUB
  

 

*The fuel surcharge for the return flight segment corresponds to the fuel surcharge for the flight segment from Moscow.

The fuel surcharges quoted in euros are payable in rubles at the exchange rate in effect on the date of payment.

If a passenger cancels a flight, the fuel surcharges will be refunded if the passenger submits his/her ticket for refund./em>

Notification about government taxes, fees, and duties

The price of a ticket may include taxes, fees, and duties levied by government agencies of specific countries on air transport.

The cost of a ticket may comprise taxes, fees, and duties set by government agencies of specific countries where uplift is performed.