Conditions of carriage

CONDITIONS OF CONTRACT

1. Terms used in the present contract mean:
   • Ticket — means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part;
   • Carriage — is equivalent to «transportation», «carrier» means all air carriers that carry or undertake to carry the passenger or his/her luggage hereunder or perform any other service incidental to such air carriage;
   • Electronic ticket — means the Itinerary/Receipt issued by or on behalf of the Carrier, electronic coupons and, if applicable, the boarding document;
   • Warsaw Convention — means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12 October, 1929, or that Convention as amended at The Hague, 28 September, 1955, whichever may be applicable.
2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not «international carriage» as defined by that Convention.
3. To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in the ticket, (ii) applicable tariffs, (iii) carrier’s conditions of carriage and related regulations that are made part hereof (and are available on request at the offices of the carrier), except for transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
4. The carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in the carrier’s tariffs, conditions of carriage, regulations or timetables; the carrier’s address shall be the airport of departure shown opposite the first abbreviation of the carrier’s name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in the carrier’s timetable as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
5. An air carrier issuing a ticket for carriage over the route of another air carrier does so only as its Agent.
6. Any exclusion or limitation of liability of the carrier shall apply to and be for the benefit of agents, servants and representatives of the carrier and any entity whose aircraft is used by the carrier for carriage and its agents, servants and representatives.
7. Checked-in luggage will be delivered to the bearer of the baggage check. In case of damage to luggage during international transportation, a complaint must be made in writing to the carrier forthwith after discovery of such damage and, at the latest, within seven days of receipt; in case of delay, a complaint must be made within 21 days of the date the luggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
8. This ticket is good for carriage for one year from the date of issue, except as otherwise provided for in this ticket, in the carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. The carrier may refuse transportation if the applicable fare has not been paid.
9. According to article 3 of the Warsaw Convention, an air ticket, including an e-ticket, is evidence of the agreement concluded between the passenger and the carrier. By purchasing a ticket, a passenger confirms that he/she agrees with the terms of the agreement. If the passenger fails to use a booked seat on a flight segment, he/she must notify the carrier about changes in the terms of the agreement and his/her intention to continue their flight on subsequent segments. To do so, the passenger should contact the office where the booking was made or an Aeroflot office to make the required changes to his/her personal booking. If the passenger fails to perform these activities, the booking system automatically cancels the subsequent flight segments as ‘the passenger failed to start the journey’. The cancellation is performed without notifying the passenger. Source: Federal Aviation Rules, Section 2, Item 27 and Section 5, Item 75.
10. Carrier undertakes to take all actions in its power to transport the passenger and luggage in reasonable time. The time indicated in the schedule and other documents is not guarantied and not considered as a part of the present agreement. Carrier has right to transfer its obligations under air transportation agreement in full or in any part to other person, including other carrier. Carrier is enabled to cancel or delay the flight indicated in the ticket, to change aircraft type, transportation rout (including alteration or cancellation of boarding at the points indicated in the ticket) in case flight and/or aviation safety conditions require doing so or according to demand made by governmental authorities within the limits of their competence.

    Aircraft flight schedule could be changed; at this the carrier undertakes to take all actions in its power to inform the passengers having executed air transportation agreement. Carrier is not responsible for notification of the passenger about alteration of flight schedule, change of departure/destination airport, flight cancellation or alteration of any other parameters of the flight in case the passenger fails to provide his/her contact details (i.e. phone number, e-mail address, etc.) while booking corresponding air transportation or the Carrier is not able to contact the passenger using given contact details after calling each given phone number (or using all given addresses) at least once or if given contact details are incorrect. In the cases above mentioned the Carrier is not liable to reimburse losses incurred by the passenger because of such non-notification.

    Carrier is not responsible for providing connection of the flights, if corresponding transportations have been processed by separate tickets.

    Passengers shall comply with government travel requirements, present exit, entry and other required documents and arrive at the airport at the time as specifiedet by the carrier or, if no time is set, early enough to complete all departure procedures.

     

11. The parties agree that the state of health of a passenger that is hazardous for the safety of the passenger himself/herself and other persons, and creates a disorder or unavoidable inconvenience for other passengers, includes a medium or strong intoxication of the passenger or extremely low/high blood pressure.

     

    If airline representatives have reasons to conclude that a passenger is in a state described above, the carrier may demand that the passenger pass medical examination and the passenger must pass the proposed examination.

12. JSC “Aeroflot” uses personal data of passengers to book tickets. Personal data processing is realized with the help of Sabre Holding Corporation passengers serving system, which data base servers are located in USA. Transboundary transfer of personal information takes place during the personal data processing.
13. If a passenger intends to cancel the travel he/she personally or his/her authorized agent must notify JSC “Aeroflot” about the termination of the relevant contract of carriage (air ticket) as follows:

     А) In case of tickets issued in JSC Aeroflot’s own sales offices, branch or representative offices in Russia and abroad by way of:

• a personal claim by the passenger or his/her authorized agent to the office where the air ticket was issued and paid for by submitting original papers proving the passenger’s identity or authorized agent’s authority to act on behalf of the passenger and filling in an application of due form and the concurrent air ticket return procedure;
• should the claim at the office of ticket issue be impossible, the passenger’s personal or his/her authorized representative’s claim shall be made at any JSC Aeroflot’s own sales office, branch or representative office by submitting original papers proving the passenger’s identity or authorized agent’s authority to act on behalf of the passenger and filling in an application of due form for subsequent claim of refund during the ticket validity term and air ticket return procedure at the office where the ticket was issued and paid for.

     В) In case of tickets obtained via JSC Aeroflot’s web site:

• a claim by the passenger or his/her authorized agent to the Information and Reservations Center with the concurrent air ticket return procedure;
• a passenger’s or his/her authorized representative’s claim to any ISC Aeroflot’s own sales office, branch or representative office by submitting original papers proving the passenger’s identity or authorized agent’s authority to act on behalf of the passenger and the concurrent air ticket return procedure.

     С) In case of tickets issued via agents network:

• a claim by the passenger or his/her authorized agent to the office where the air ticket was issued and paid for with the concurrent air ticket return procedure;
• should the claim at the place of ticket issuance be impossible, the passenger’s personal or his/her authorized representative’s claim shall be made at any JSC Aeroflot’s own sales office, branch or representative office by submitting original papers proving the passenger’s identity or authorized agent’s authority to act on behalf of the passenger and filling in an application of due form for subsequent claim of refund during the ticket validity term and air ticket refund procedure at the office where the ticket was issued and paid for

     D) A written passenger’s or his/her authorized agent’s notice delivered by registered mail to JSC Aeroflot with a completed application of due form bearing notarized passenger’s (the authorized agent’s) signature and copies of relevant papers proving the person’s identity enclosed therein where the ticket cancellation application time being the date and time of the receipt of the complete set of the required paperwork by JSC Aeroflot.

The set of paperwork received shall be transferred to the relevant subdivision within the Aeroflot Sales Department for follow-up cancellation of the reservation, preparation and dispatch of instructions to the relevant agency, Aeroflot’s own sales office, branch or representative office with regard to the refund of the amount due for unused ticket to be paid to the passenger or his/her authorized agent at the office the ticket was issued and paid for.
In case of air carriage paid for by any legal entity regardless of the sales channel it is required, along with the passenger’s ticket cancellation application, to submit the original power of attorney certified by Chief Accountant’s and General Director’s (or any other authorized thereto officers’) signatures and bearing the corporate seal of the entity.
Should the passenger (an authorized agent) be unable to come in person to obtain the refund of the amount due for unused ticket to the office of the ticket sale the issue of the refund shall be resolved by JSC Aeroflot in the regular order of claim consideration.

14. No agent, servant or representative of the carrier has the authority to alter, modify or waive any provision of this contract.