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Aeroflot Company
Moscow: +7 (495) 223-5555 / Russia: 8-800-444-5555 (free)

Lost luggage

What to do if your luggage is lost:

If your luggage is lost, please contact our staff at the «Lost and Found» desk before you leave the arrival hall. You will need to fill in a «Property Irregularity Report».

Lost luggage search period

A search of lost luggage is made for 21 days from the moment the passenger submits a report. In case the lost luggage is not found or is damaged, a decision on the payment of compensation is taken for each occurrence individually.

Information about lost lugagge

You can find out more detailed information on

e-mail: lost&found@aeroflot.ru